Mohamad Saiful Danial Mohamad Zahir

Experience

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  Agensi Kaunseling dan Pengurusan Kredit (AKPK)

  May 2021 - Nov 2023

  Provide individual borrowers and potential borrowers’ assistance in the form of advice and counselling on credit, debt and cash flow management as well as providing assistance to eligible individual debtors in devising repayment plan that is affordable to the debtors and acceptable to the creditors. Assisting Centralized Processing Centre Department in : - Productivity Report writing and presentation.- Process Flow & SOP Writing.- Paperwork & Documentation.- Process Improvement & Quality Assurance works.

  • Credit Counselor

    Oct 2021 - Nov 2023

  • Management Trainee

    May 2021 - Oct 2021
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  Hong Leong Bank Berhad

  Dec 2022 - now

  Customer Service Executive

  BankersEngage with walk in customers for transaction process followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.Job Descriptions:I. Teller- Engaged with daily Over-The-Counter transactions comprising: Cash Handling, Cash Deposit & Withdrawal Transactions, Fixed Deposit Transactions, Cheques Encashment, Bills & Loan Repayment & Daily Balancing all with Due Diligence.- Involved in Audit & Account Confirmation, Current/Saving Account Opening, Account Closure, Application of Bank Statement & Cheque Book, Change/Update of Customers Information.- Engaged with The Bank’s Digitalization and Green-Earth initiative.- Involved in Internal Audit, Branch Banking Operation’s Compliance Audit.- Involved in sales of Credit Cards & Portfolio Sales.- Engaged with The Bank’s Corporate-Social-Responsibility Program & housekeeping routine.II. ATM / Self Service Terminal (SST) Officer.- Engaged with SST management routine comprising: Scheduled SST Replenishment, Cassette Reloading, Cash Sorting,- Involved in SST-Cash Jammed, Locating of SST excess, Refund of Cash Jammed / SST Excess & Weekend SST Duty.III. Customer Service Interaction- Involved in professional communications and interaction between Customer-Teller.- Customer’s Over-The-Counter Financial Affairs Solutions and Advisory. Show less