Mandy Hicks

Experience

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  Bay Insurance

  Apr 2000 - Feb 2010

  Independent Sales Agent

  Top 100 producer for Blue Cross Blue Shield of FloridaAccount management and sale of insurance products. Market niche in small group and Medicare. Conducted enrollment meetings, group and individual presentations, troubleshooting and conflict resolution between client and insurer. Benefit administration and claims support for health, life, dental, and ancillary products. Licensed producer for various companies to include Blue Cross Blue Shield of Florida, United Heath Group, Aetna, Humana, American General, and ING. Proficient in all company software systems. Show less

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  VENICE REGIONAL MEDICAL CENTER BAYFRONT HEALTH

  Apr 2009 - Nov 2010

  Lead EKG Technician/ ECC MST

  Perform electrocardiograms, holter monitor application and analysis. Super user of MUSE and MARS electrocardiogram software. Instruct users, outside entities, and physicians in use of software systems. Act as liaison between GE representative and department for product/software implementation, upgrade, and problem resolution. Clerical duties in support of respiratory care department. Unit Secretary/Cardiac Monitor Technician/Patient Care support in Emergency Care Center.

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  Sarasota Memorial Health Care System

  Nov 2010 - Sept 2014

  Data management for Cardiology Department, specifically cardiovascular diagnostics and nuclear medicine. Coordination of Emergency Care Center software systems. Business systems including functions for payroll, scheduling, and analytics. Patient Financial Services Representative for Anti-coagulation and Heart Failure Clinic. Responsible for check-in and check out process to include scheduling, insurance verification, charge posting and reconciliation to adhere with timely filing policies of healthcare system.

  • CVD Data Coordinator

    Jun 2013 - Sept 2014

  • ECC Systems Coordinator

    Feb 2011 - Jun 2013

  • Patient Financial Service Representative

    Nov 2010 - Feb 2011
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  CMR Medical Supply, LLC DBA CMR CPR

  Jul 2013 - Jan 2015

  Director of Business Services

  As Director of Business Services for CMR Medical Supply, LLC, I provide direction for our subsidiary companies, CMR CPR and Pulse Educators.

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  Sarasota Emergency Associates

  Jul 2014 - Dec 2018

  Operations Manager

  Coordinate projects in accordance with corporate strategic plan at the direction of the Chief Executive Officer and Chief Operating Officer. Daily operations of 100 plus provider physician practice staffing 75 plus bed Emergency Care Center, Free standing Emergency Room, and 7 Urgent Care Centers.

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  CPR Sarasota

  Mar 2015 - Jun 2020

  Owner/ Instructor

  Owner and Instructor of CPR Sarasota, an education company located in Southwest Florida. Please visit our web site for additional information, www.cprsarasota.com

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  Safe Kids Worldwide

  Jan 2016 - Jun 2020

  Member, Former Chairperson, Safekids Florida Suncoast Sarasota Chapter

  Former-Chairperson for Sarasota chapter of the Safe Kids Florida Suncoast is led by St. Petersburg All Children's Hospital, which provides dedicated and caring staff, operation support and other resources to assist in achieving our common goal: keeping your kids safe. Based on the needs of the community, this coalition implements evidence-based programs, such as car-seat checkups, safety workshops and sports clinics, that help parents and caregivers prevent childhood injuries.

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  Heroes Welcome Home Florida

  Jan 2017 - Jun 2020

  Board Member, Heroes Welcome Home Florida

  Heroes Welcome Home is a 501c3 non-profit dedicated to raising funds to honor returning veterans with home ownership. Please visit www.heroeswelcomehomefl.com to support and learn more about this awesome organization.

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  Sarasota Film Festival

  Mar 2017 - Apr 2017

  Transportation Director

  In conjunction with co-director of transportation department, coordinated transport needs for the 2017 Sarasota Film Festival.

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  Two Sisters Co.

  Jan 2018 - Dec 2019

  Co-Owner, Primary Consultant

  Two Sisters Co. is a boutique consultancy that also provides Live Scan fingerprinting and Notary Public services to the greater Sarasota, FL area. We specialize in small business and entrepreneur marketing plans including social media, customer relationship management, and database administration. Consultation for medical physician practice efficiency and growth.

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  Global Physician Network

  Jan 2018 - Jan 2019

  Director Of Business Development

  Global Physician Network is the parent company to Sarasota Emergency Associates, Ambulatory Care Physicians of Sarasota, North Port Emergency Associates, Global Care Network and Event Medicine Specialists. At the direction of the GPN CEO, I am responsible for developing new business prospects and expansion of current business divisions.

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  Orchid Dermatology

  Oct 2018 - Feb 2020

  Director Of Operations

  Leadership of a growing Dermatology practice to include supervision of staff and vendors, administration of practice business operations, financial tracking and management, and active implementation of strategic practice initiatives. Create and maintain practice website and social media platforms per marketing plan. Coordinate events and community involvement to promote increased brand recognition and growth. Creation and analysis of bench marking and use of practice analytics in EMR software to assist in achievement of strategic plan and make appropriate recommendations for practice and revenue cycle efficiencies. Show less

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  Northeast Georgia Health System

  Jul 2020 - Jul 2021

  Systems Coordinator

  Systems administrator for healthcare system “source of truth” software housed in the Medical Staff Services & Verification Office department. Overseeing implementation of Verity Credential Stream software from current Morrissey MSOW/Apogee software. Implementation duties include participation and coordination of interface testing for EPIC, Kyruus, and Medicred software. Coordination of all activities for the verification office, medical staff office, two enrollment offices and system recruitment team. Show less

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  Mountainside Exchange LLC DBA Mountainside CPR

  Jan 2021 - now

  Owner/Instructor
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  Clarkesville Fire Department

  Sept 2021 - now

  Volunteer Firefighter
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  Northeast Georgia Health System

  Sept 2022 - Sept 2023

  Provider Relations Representative

  Provider Relations representative for coordination of payor enrollments and credentialing. Assisted in process improvement projects to increase efficiency in data collection and reporting. Assisted in data integrity auditing for completion of Verity to Medicred interface. Supported Medicred and inhouse software engineers in completion of data mapping and building end user workflow.

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  Stephens County Hospital

  Sept 2023 - now

  Quality Improvement & Survey Readiness Manager

  Responsible for facilitating system-wide Quality Improvement program including 96 bed acute care hospital, Work Well Urgent Care, Primary Care Physician Practice, Orthopedic Physician Practice, Surgical Care Physician Practice, Wound Care Outpatient Center, and 95 bed Personal Care Home.

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  Mountainside Farmacy

  Aug 2024 - now

  Company Owner