Chelsey G.

Experience

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  Supreme Hot Wings

  Oct 2015 - Jan 2020

  Team Lead /Customer Service

  - Prepared items according to written or verbal orders, working on several different orders simultaneously.- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.- Communicated accurate information about promotions, providing exceptional customer service and driving retention.- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.- Worked with management to propose and implement proactive customer service solutions.- Provided elevated customer experience to generate loyal customers.Kept work areas clean, tidy and professional in appearance.Determined customer needs by asking relevant questions and listening actively to the responses. Show less

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  Cigna

  Feb 2020 - Jun 2022

  Customer Service Representative

  During my tenure at Cigna, I had the opportunity to work remotely from home, allowing me to maintain a productive and efficient workflow. With a strong commitment to my responsibilities, I consistently upheld excellent attendance and met or exceeded performance metrics.My primary focus was always on ensuring customer satisfaction with every call. I took pride in addressing their inquiries, resolving concerns, and providing accurate information, striving to exceed their expectations with each interaction. Additionally, I actively sought opportunities to support and assist my team members, lending a helping hand whenever they faced challenges or encountered problems.Time management has been one of my key strengths throughout my work experience. I consistently organized and prioritized tasks, allowing me to meet deadlines and achieve goals effectively.Utilizing email communication, I maintained regular correspondence with clients, ensuring prompt responses to inquiries, and providing updates on important matters. Furthermore, I proactively reached out to patients and clients, demonstrating a proactive and customer-centric approach. Show less