Julia Schuler

Research Assistant

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Harrisburg, Pennsylvania, United States

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Timeline
About me
Service-Oriented Leadership | Guiding Teams with Care, Curiosity, and Integrity
Education
- Koinè Center
  2023 - 2023
  Italian language and culture course
  Koinè Center in Lucca, LU, a province of Tuscany, Italy6-month courseAchieved intermediate-level fluency
- Hood College
  2018 - 2025
  Partial Completion of Bachelor of Arts - BA PSYCHOLOGY
  -Transferred from Rochester Institute of Technology-Minor in Studies in Women and Gender-Awarded Trailblazer Scholarship worth 1/3 of tuition-Awarded Legacy Scholarship
- Rochester Institute of Technology
  2012 - 2015
  Partial Completion of Bachelor’s Degree Psychology
  - Clinical and Social tracks within the degree program- Minor in Women's and Gender Studies- Recipient of the RIT Presidential Scholarship- Awarded Dean's List status- Obtained the only paid research assistant position available at the time- Previously certified for Human Subjects Testing- Transferred out
Experience
- Rochester Institute of Technology
  Jun 2014 - Jun 2015
  Research Assistant
  -Psychometric comparisons and analyses-Created syntax for SPSS-Analyzed the validity of data-Constructed online surveys-Compiled data summaries
- The Lotus Fund
  Dec 2014 - now
  Board Member
  The Lotus Fund was established in 2011 by Meredith and Matthew Schuler in memory and in honor of Christine Mathna and her love of the arts. This fund is designated to honor the memory of Christine through grants for artistic endeavors by individuals in the Perry County, PA community. As a board member, I read and process applications for grants and, along with the other board members, select which applicants will be awarded grants and decide how much money will be granted. - Contribute to the grant selection process by carefully reviewing and processing applications from individuals seeking funding for artistic projects for what will have the most impact on the community. - Collaborate with fellow board members during annual meetings to evaluate grant applications, discuss the merits of each proposal, and make informed decisions regarding grant awards. - Utilize negotiation skills to reach consensus on grant recipients and funding allocations, considering factors such as potential impact, project feasibility, and community benefit. - Demonstrate a commitment to promoting the arts and honoring Christine Mathna's legacy through thoughtful grant allocation and support for local artistic endeavors. Show less
- West Shore, Inc.
  Sept 2015 - May 2016
  -Consistently in the top 3 appointment setters in the call center-Contacted potential customers-Generated leads into appointments for the sales team-Monitored and maintained office inventory-Received inbound inquiries-Mailed requested information to clients and potential customers -Regularly the top performer on the team for leads generated-Canvassed neighborhoods for potential customers-Ensured the safety of Field Marketers-Planned and mapping canvassing routes-Acquired permits and necessary papers for each township-Reported progress of field marketers to the Director of Field Marketing
  - Call Center Agent/Front Desk Associate
    Dec 2015 - May 2016
  - Field Marketing Supervisor
    Sept 2015 - Dec 2015
- Cobble Creek Smoothie Café
  Jun 2016 - Sept 2016
  Manager
  -Made food and smoothies to order-Trained new employees-Managed daily operations-Maintained sanitary work environment-Upheld health code standards
- Outside The Box Escape Room
  Sept 2016 - Aug 2017
  Escape Room Technician
  -Modified game pieces-Designed escape room plans-Created marketing materials-Enhanced team-building experiences-Managed and updated website-Performed administrative tasks
- CARLISLE DERMATOLOGY GROUP
  Dec 2019 - Mar 2020
  Medical Administrative Assistant / Receptionist
  - Updated sensitive patient data with a high level of accuracy and attention to detail- Regularly received high ratings from patients on their experiences with me- Navigated stressed, upset, confused, and anxious patients successfully- Controlled checks on outdated records, out-of-network insurance cards, and record maintenence before anything could pose a problem to the patient
- Genesis Digital, LLC
  May 2020 - Jun 2022
  Customer Focus: Raised customer satisfaction rating by 10% within the first quarter as Supervisor, implementing soft skills training.Employee Engagement & Coaching: Provided regular growth-oriented feedback, surpassing learning goals, reducing employees on PIPs by 75%. Feedback & Conflict Resolution: Successfully re-motivated disengaged employees by navigating and addressing employee concerns, leading to multiple promotions.Cross-Functional Communication: Developed cross-department communication methodologies, improving interactions with QA and more efficient customer support, reducing turn-around on advanced technical topics from over 1 month to 1-3 days.Relationship Building & Negotiation: Trusted liason for internal conflict resolution. Served as a lead for de-escalation techniques while upholding company protocols while ensuring a satisfactory outcome. Show less
  - Technical Support Supervisor
    May 2021 - Jun 2022
  - Customer Success Agent / Lead Agent
    May 2020 - May 2021
Licenses & Certifications
- Essentials of Organizing Certificate of Study
  NAPO (l'Associazione Nazionale della Produttività e dell'Organizzazione)
  Sept 2022
- Foundations in Project Management
  Google
  Mar 2024
  View certificate
- Teacher Of English To Speakers Of Other Languages (TEFL)
  International Open Academy
  Jan 2024
Honors & Awards
- Awarded to Julia Schuler
  Coin Winner (Employee of the Month) Brianna McDonald (Manager) Aug 2020 I was awarded the "Coin Winner," which is essentially the employee of the month recognition. This achievement was a result of the substantial amount of positive feedback I received from our customers. Additionally, I was recognized for my consistent willingness to step in and assist my colleagues whenever the need arose."Congratulations to Julia for being the coin winner for August! She slayed it with the customer thank-yous and also with helping out her fellow peeps!"