Bradley Steyn

Experience

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  Key Pinetown, South Africa

  Jan 1980 - Dec 1980

  Repair Shop Assistant

  Was in-charge of fitting up of all accessories requested by the buyer of new vehicles, air conditioning, alarms, sound systems, door mould, mudflats, etc

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  Sundell Holden

  Oct 1981 - Sept 1988

  Manage the running of the workshop, ensuring quality and time taken on repairs, was well within quality control, set by management. Managed a team of up to 18 mechanics and apprentices. Advise customers on correct servicing procedures and schedules. Booking in of vehicles and booking time against service or repairs required. Creating the job cards, follow the flow throughout the day, and finally costing up the closed of repair order, and handing the driver back his vehicle. Carried out all types of mechanical repairs, eventually becoming the transmission specialist in the workshop Managed to obtain an apprenticeship after arriving from South Africa. Also managed to have my apprenticeship reduced, based on studies I had undertaken on my own in South Africa

  • Workshop Foreman

    Feb 1988 - Sept 1988

  • Service Advisor

    Oct 1986 - Feb 1988

  • Motor Mechanic

    Feb 1984 - Oct 1986

  • Apprentice

    Oct 1981 - Feb 1984
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  NRMA

  Sept 1988 - Jul 1996

  Road Service Patrolman

  Was one of the first motorcycle patrolman reintroduced to the city of Sydney, then moved into a van after two years on the bikes. Assisting broken Down vehicles in the Sydney metro area.

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  Linde Material Handling Australia

  Jan 1996 - Jan 1997

  Mechanic

  Specked up all new trucks, mechanical or electric, with whatever the client requires or requested, be it the size of the mast, rotator attachment, side shifts, lights, closed in cabin, extra banks added to valve body for extra attachments.

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  Doug Clark Toyota, Grafton

  Oct 1999 - Mar 2003

  Motor Mechanic

  Worked as a motor mechanic, completing all Toyota Training, gaining certification as a Master Tech

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  FleetPartners

  Apr 2003 - Apr 2007

  Maintain relationships with dealers and repairers. Managed labour rates, and handled all client, driver or repairer complaints Maintain maintenance budgets, by monitoring and managing the maintenance spend on leased and managed vehicles

  • Dealer Network Coordinator

    Feb 2005 - Apr 2007

  • Service Controller

    Apr 2003 - Feb 2005
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  Custom Fleet

  Apr 2007 - Jun 2015

  Service Controller

  Process Order numbers given out daily. Provided optimum service to Clients and Repairers. Achieved the highest levels of service Via online platform 1 Link processing over 40 Online orders a day. Utilising manufacturer’s Good will Out of Warranty assistance to obtain as much saving as possible while keeping good relationships in the industry.Maintained a high level of industry training through the in house training (My Learning) and external training Via manufacturer related courses. Have managed the company’s Relief Vehicle section, providing a high level of customer service to ensure the clients and Custom Fleet are receiving accurate data on rentals. Secondary Functional Expertise. SME (Subject Matter Expert) in assisting with the implementation of a new system platform. GO2 person for all complaints handling, to resolve to Customer satisfaction. Assist the service control team, Sales team and merchant accounts with all client and repairer queries. Having built up a good rapport with all our clients and suppliers, that they contact me direct for all queries and concerns. Show less

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  LeasePlan

  Jun 2015 - Aug 2021

  Technical Services Manager - Northern Region
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  Sgfleet ANZ

  Aug 2021 - now

  Technical Services Manager - Northern Region