Isabel Turner

Experience

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  Orange County Library System

  Jun 2001 - Aug 2004

  Reference Librarian

  Reference LibrarianCreated and presented public computer classes and programs. (Microsoft products, search engine research, specialized software) Developed demonstration Power Point presentations to train teachers, students, library patrons and library staff on library products.Trained new employees on policy and procedure.Created surveys of customer satisfaction after training sessions. Analyzed results. Adjusted future presentations based on feedback, share with team and strive for excellence in future sessions.Researched and answered questions generated by the public on a wide variety of topics.Troubleshot customer concerns and found creative solutions.Handled confidential patron information. Show less

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  Orange County Public Schools

  Aug 2004 - Aug 2020

  Design, create and evaluate products to support the digital curriculum department of Orange County Public Schools. Support professional development goals as part of digital integration and a 1:1 device initiative. Create E-courses, face to face training, work with Canvas LMS, develop job aids, training materials, videos. Develop surveys to gather and evaluate data to determine the effectiveness of the instruction that was designed and delivered.Troubleshoot technical applications as support tickets are submitted. Resolve problems in a timely manner or escalate if needed. Communicate to stakeholders about the ticket status and offer solutions or workarounds while the issue is being resolved.Coordinate summer teacher training schedule. Create multiple calendars, promote training events, keep within a budget, create surveys and collect data to improve on future training schedules. Liaise with vendors such as Canvas and Apple professional learning to ensure teachers are receiving theprofessional development support they requested and that learning goals are being met.Manage special projects for the digital learning team. Apple professional learning and summer professional development. Show less Support a faculty of 100 and student body of 850 by finding print and digital resources to support the core mission of educating students to a high standard. Instruct children and adults in using various software tools as well as more standard library databases including encyclopedias and subscription databases. Admin for school LMS Canvas software. Utilize LMS to communicate to staff, parents and students. Design and teach blended learning modules using Canvas LMS for science and reading enrichment classes.Facilitate training to achieve high standards of excellence through a blended learning model.Run statistical reports monthly on all software programs. Submit budgets and proposals for future purchasing. Write grants – over $95,000 in funded projects to support the development of a makerspace and additional print and digital sources for the Media Center. Design, develop, and teach lessons to compliment the Florida State standards for students in a public K-5 Elementary school. Show less

  • Instructional Design Coordinator

    Jul 2019 - Aug 2020

  • Media Specialist

    Aug 2004 - Jun 2019
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  MyON

  Jul 2012 - Jul 2018

  E-learning Consultant

  Education ConsultantFacilitate instruction for all different types of learners with varying backgrounds, education, and experiences. Develop, design and revise different workshops utilizing the principles of adult learning to meet defined objectives. Facilitate workshops with audiences from small groups to large groups of 100 adult participants in each workshop.Incorporate a variety of instructional techniques into each workshop including team exercises, simulations, group discussions, videos, and lectures. On -site sessions and virtual via webinar. Lead focus groups with customers, librarians and educators to provide feedback to the software development team.Consistent high scores on customer satisfaction surveys. Show less

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  Renaissance Learning

  Jul 2018 - Apr 2019

  Educational Consultant

  Facilitate instruction for all different types of learners with varying backgrounds, education, and experiences. Develop, design and revise different workshops utilizing the principles of adult learning to meet defined objectives. Facilitate workshops with audiences from small groups to large groups of 100 adult participants in each workshop.Communicate with clients to determine needs and develop an implementation plan. Incorporate a variety of instructional techniques into each workshop including team exercises, simulations, group discussions, videos, and lectures. On -site sessions and virtual via webinar. Consistent high scores on customer satisfaction surveys. Show less

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  Renaissance Learning

  Aug 2020 - now

  Results-driven Senior Program Manager with expertise in meticulous scheduling, strategic communication, comprehensive planning, proactive risk management, and budget tracking within matrix environments. Demonstrated success in leading cross-functional teams to deliver complex projects on time and within budget. Adept at fostering collaboration, ensuring transparency, and optimizing resources to achieve project objectives efficiently.Mentor new team members and encourage their career growth. Show less

  • Customer Success Manager Senior

    Jan 2024 - now

  • Customer Success Manager III

    Jan 2023 - Jan 2024

  • Customer Success Manager II

    Jan 2022 - Jan 2023

  • Project Manager

    Aug 2020 - Jan 2022