James Prim

Experience

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  LIDS Sports Group

  Aug 2015 - Jun 2016

  Sales Associate

  -Greeted customers and assisting them with their buying experience-Worked as a cashier to ring out customers and make returns

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  Camp Kingswood

  Jun 2016 - Aug 2022

  Unit Head / Camp Counselor

  -Supervised 20 staff members aged 18-25 and over 50 campers aged 7-10 throughout their day with no assistant-Facilitated numerous activities and games that taught staff and campers team building and problem-solving skills-Evaluated my staff members on their performance and provided feedback that would help them be more successful-Met with our director and licensed therapists every day to report back on the campers and staff in my unit to make sure everyone was having a positive experience and to all be on the same page about issues going on so we could solve them Show less

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  Natick Public Schools

  Sept 2016 - May 2017

  After School Activities Program Instructor

  -Worked with kids throughout the school year; assisted them with their homework and organized activities to fill extra time

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  University of Massachusetts Amherst

  Nov 2018 - Apr 2019

  Food Server

  -Worked in the Berkshire dining hall while attending UMass, where I served food and occasionally prepared food in the kitchen, made salads, cooked pasta, and made pizzas

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  DICK'S Sporting Goods

  Oct 2019 - Dec 2019

  Cashier

  -Ran the front and back registers-Helped out with merchandising and organization around the store-Cleaned up in and around the store and also in our mechanical room

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  Rafi Nova

  May 2020 - Oct 2020

  Customer Service Representative

  -Worked for a local business that has been selling masks during the pandemic, which became its best-selling product-Helped solve customer issues, ranging from complaints to dealing with returns and exchanges-Answered any questions customers asked and worked with my team to find solutions-Collaborated with fellow customer service representatives and managers to initiate a business plan to reach hundreds of school district higher ups, which created a surge of back to school orders (including over 10,000 smile masks) Show less

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  Yelp

  Nov 2021 - May 2022

  Account Executive

  -Called 80+ prospective clients a day to introduce or reintroduce their small business to Yelp! advertising products that would increase their business traffic, and continued to communicate with business owners once deals were closed-Consistently was a top dialer on my team and often made 100+ calls a day-Sent personalized emails to each business I called that would explain how advertising on Yelp would benefit their company-Managed a pipeline of 140+ businesses by making sure stale accounts were removed and new accounts were brought in-Maintained relationships with business owners and their employees to find which advertising strategy worked best for them-Closed dozens of accounts and earned tens of thousands in revenue for the company during my time there Show less

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  Gardiner & Theobald Inc.

  Nov 2022 - now

  Administrative Office Assistant

  -Assists the office manager with making sure our office space and employees are taken care of and seen after-Expenses employee travel and work related expenses through Concur in addition to general office expenses-Takes on additional work from our finance team including accounts receivable invoicing, creating and organizing project folders, and matching expenses without references to their respective project or overhead-Handles requests for bringing in vendors, client requests with vendors for our building, COI issues, building maintenance, meetings in our conference rooms, happy hour planning, and other office occurrences-Serves as the front desk and sole receptionist for the company, handling client calls, emails and in person interactions-Strategizes with our HR generalist and HR director about office and employee issues to be proactive and to make sure the office is running as efficiently as possible with a high staff morale Show less