MD. Robin

Experience

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  Inframe

  Sept 2020 - Nov 2020

  Intern

  I was associated with research projects. I have worked as FGD/DI moderators at Dhaka, Chittagong, Khulna, and Cumilla on multiple research projects of renowned FMCG.

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  Save the Children International

  Jan 2021 - Dec 2021

  Monitoring & Evaluation Assistant Officer

  1. Develop & strengthen monitoring, inspection, and evaluation procedure.2. Monitor project activities and progress towards achieving the project output and recommend further recommendations.3. Provide feedback to the Supervisor & Project manager.4. Participate & represent the program details in meetings to other stakeholders & concerned authority5. Report Monthly, Quarterly, Half-yearly, and annual progress of the program to the project manager & MEAL Team.6. Survey on Beneficiary and compiling the feedback report to MIS team.7. Assist in WFP yearly survey, MIS report, Mobilization, Sensitization, Beneficiary list & Project Manager in preparing other relevant reports.8. Datasheet update by using M&E tool, MS Excel & Google Sheets.9. Monitoring reports compiling and submission by using MS Excel & E-mail conversations with responsible persons.10. Ensure and monitor assigned camp beneficiary safeguarding and child protection issues. Show less

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  Blue Ocean Freight System Ltd

  Feb 2022 - Mar 2023

  Customer Relations Executive

  1. Ensure operational activities like On time System updates, Document preparation & reports preparation based on client requirement 2. Communication with the destination team & clients on regular shipment-related issues. 3. Provides Vessel & Shipping Route updates to the Clients. 4. Maintains good rapport with customers and internal stakeholders. 5. Cross-check Carrier Bill of Lading (BL) and Response to daily operational emails/queries/calls / with minimal escalations.

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  IFIC BANK PLC

  Mar 2023 - now

  Increased Customer Retention Rate by 10% through personalized service, building rapport, and effectively addressing customer needs.Achieved a 95% Customer Satisfaction Rating on post-interaction surveys by providing efficient one-stop service and resolving inquiries promptly.Reduced Account Opening Processing Time by 15% by streamlining the application process and ensuring all necessary documentation was completed accurately.Achieved a 120% Target for New Account Sign-Ups by effectively explaining product benefits and tailoring recommendations to individual customer needs.Identified and Resolved a Discrepancy in Banking Procedures that was causing delays. Collaborated with branch management to implement a new process, improving efficiency for both customers and staff. Show less 1. Provide front-line customer service for opening accounts, issuing cheque books, and providing card and mobile banking services.2. Handle cash and cheque transactions, including receipts, payments, and fund transfers.3. Process bill payments and inward foreign remittances.4. Issue and encash FDRs, DPSs, and other term deposits.5. Assist with marketing and sales of banking products and services.6. Build and maintain strong relationships with existing customers and provide excellent customer service to ensure customer retention. 7. Provides effective & efficient one-stop service from branch counter. 8. Work closely with branch management and other teams to ensure seamless and efficient service delivery to customers. 9. Maintain up-to-date knowledge of bank products, services, and policies, and communicate changes to customers as necessary. 10. Ensure compliance with all banking regulations and policies, and maintain accurate records of customer interactions and transactions. 11. Continuously develop knowledge and skills through training and development programs to improve sales and customer service performance. Show less

  • Assistant Officer

    Mar 2024 - now

  • Trainee Assistant Officer

    Mar 2023 - Mar 2024