Jamal Karim

Experience

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  Nottingham College

  Sept 2014 - Mar 2016

  Service Desk Technician

  Main responsibilities:· Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/access through the use of Active Directory· Providing remote assistance to users/customers throughout the country· Configuring network switches· Deploying software and operating system patches through SCCM· Creating network images for the installation of client PC’s/networks· Installation and deployment of Windows 2012 servers· Supporting the installation of Cisco IP telephones Show less

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  Nottingham City Council

  May 2016 - Sept 2017

  IT service desk analyst

  Main responsibilities: · Providing first and second line telephone support to both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Supporting bespoke Council software packages· Setting up 365 accounts· Hardware support including Apple Mac systems· Dell Certified technician to support Dell products· Offering Customer Service to all Council Employees and Councillors· Deploying software and operating system patches through SCCM· Installation and deployment of Windows 2012 servers and systems· Supporting the installation of Cisco IP telephones and configuring telephony accounts for use of hunt groups etc. Show less

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  Littlefish (UK) Ltd

  Oct 2017 - Jun 2018

  IT Service Desk Analyst

  Main roles and responsibilities at LittleFish are working as a mixture of 1st, 2nd and 3rd line:· Providing first and second line telephone support alongside LiveChat function, both internal and external customers on hardware and software related issues· Managing users/Creating Users through the use of Active Directory· Providing remote assistance to users/customers· Setting up 365 accounts· Hardware Support· Deploying software and operating system patches through SCCM· Working with MS Server 2012· Assisting with Citrix support· Travelling across to different locations to provide hardware support Show less

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  IOSH

  Jun 2018 - Dec 2018

  IT Team Lead / Support Engineer

  Main roles and responsibilities at IOSH were working on a support desk providing 1st, 2nd and 3rd line support.- Providing exclent customer service to the organisation- Asset managing and Hardware support to users- Moving users from Exchange onsite to Office 365 and OneDrive- Working with Cisco Call manager and Cisco Jabber, Configuring account setups and troubleshooting- Creating users within ActiveDirectory- Software deployments via SCCM and PDQ deployments- Creating Windows Images for rollouts- Team leader support for the team Show less

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  NHS

  Apr 2019 - Oct 2019

  2nd line Field Engineer

  Main responsibilities include:• Visiting sites across Nottinghamshire to configure, install and maintain computers with Windows 7 and in some cases Tablets running Windows 8• Undertake Backups / Software and Anti-Virus Upgrades• Configuring DHCP• To deliver services that meet the SLA’s agreed across the end users in the region• Microsoft installation and troubleshooting across sites• Configuration of various printers and Network printers especially Konica and Brother Dell• Installing and configuring Welch Allyn, Spirometry CardioView, EasyLog Lexacom, Jayex Boards Touch Call Screens• In-depth liaison with end users and planning work around their requirements whilst on site projects Show less

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  VF Corporation

  Oct 2019 - Oct 2020

  3rd line Technical Support Specialist
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  Kontoor Brands, Inc.

  Oct 2020 - Jan 2022

  3rd Line Technical Speicalist
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  XMA

  Jan 2022 - Mar 2022

  Information Technology Service Desk Team Lead

  Service Desk Team Leader

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  Ministry of Justice UK

  Mar 2022 - Sept 2022

  Lead trainer O365
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  Jigsaw24

  Jan 2023 - Jun 2023

  InTune Specialist

  Managing ABM and MDM Enrolling devices to Azure/IntuneEnabling Certificates on devices and remote management policy’s

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  Willmott Dixon

  Jun 2023 - Jul 2023

  Field Engineer
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  University of Warwick

  Aug 2023 - Apr 2024

  Information Technology Technical Specialist

  2nd Line technical specialist IntuneO365Windows 11/10 Application supportWindows Server supportMac OS support

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  Loughborough University

  Apr 2024 - now

  Unified communications Engineer