Brittany Riehl

Experience

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  Costco Wholesale

  Jan 2004 - Jan 2014

  Member Services/Front End Assistant

  Offered exceptional customer service while simultaneously processing cash and item packing

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  Beaver Valley Ski Club

  Jan 2005 - Mar 2010

  Snowboard Instructor

  Led group and private lessons to all ages, including guests and members. Used communication and interpersonal skills to foster a fun and safe environment, giving learners the extra push towards success!

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  Dash Sports Inc.

  Jan 2009 - Jan 2010

  Assitant Coach

  Taught multi-sport programs to children ages 2-14 (both team and individual sports). Developed exciting activities and drills to engage the students in the involvement of all sports.

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  Sun Peaks Resort

  Jan 2012 - Jan 2014

  Events & Marketing Volunteer

  Worked collaboratively to ensure all events ran smoothly, from setting up, managing and tearing down the event. Successfully created branded tourist experiences, enthusiastically engaging locals and visitors alike.

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  Sun Peaks Resort

  May 2014 - Apr 2016

  Providing end-to-end customer service for the hotel, including reservations, reception, and grievance resolution. Coordinating hotel administration, such as staff payroll, housekeeping, and hiring and training new employees. Entrusted with independent management of hotel facilities during off-season. Organized tee time bookings, rentals and lessons for guests with an emphasis on customer service. Organized and sold retail including clothing, golf shoes and clubs. Managed operations such as directing & assisting grounds crews and cart maintenance as necessary

  • Guest Services & Front Desk Associate

    Apr 2014 - Apr 2016

  • Pro Shop Associate

    May 2014 - Sept 2014
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  Sparkling Hill Resort & Spa

  Apr 2016 - Jun 2018

  Front Office Supervisor

  • Manage a front office team of 10-15 on shift to ensure consistent delivery of five-star customer service• Oversee day-to-day front office including reservations, reception, valet services & grievance resolution• Hire & train new employees to high resort standards• Work closely with resort management to coordinate operations, including implementation of work safe procedures• Working closely with the events department with groups to ensure a smooth and seamless getaway for all groups such as Weddings, Corporate events and week long wellness groups. Performing high customer service to create the groups best experience from check in to check out Show less

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  Big White Ski Resort Ltd

  Jul 2018 - Mar 2022

  Groups Coordinator

  • Creating & coordinating personalized group vacations for up to 500 guests, including but not limited to flights, transportation, accommodation, lift tickets, lessons, rentals, dinning experiences and event entertainment• Acting as first point of contact including issue resolution to ensure seamless and exceptional guest experiences• Continuously building relationships with large clients & their guests to ensure yearly run-rate business• Coordinating all on-resort departments & amenities for groups of 20-500 guests worldwide• Creating and updating various marketing materials to reflect updated packages / offerings Show less

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  BC Cancer

  Mar 2022 - now

  Clerk 3