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Heather Cox

Heather Cox

Front End Assistant

Followers of Heather Cox335 followers
location of Heather CoxCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Digital Customer Care Specialist/Digital Operations at MassMutual

  • Education

    • The Art Institute of Charlotte

      2001 - 2002

      Graphic Design

    • Central Piedmont Community College

      2000 - 2001

  • Experience

    • The Fresh Market

      Sept 1998 - Nov 2001
      Front End Assistant

      Responsible for assisting with the front end staff; handling all front line customer service questions, complaints, refunds and returns.Responsible for balancing all check out line cash drawers and the store safe; daily money management.

    • Children's World

      Apr 2002 - Jul 2002
      Lead Preschool Teacher

      Responsible for developing and teaching weekly lesson plans.Instructed both indoor and outdoor learning activities.

    • The Goddard School

      Aug 2002 - Dec 2002
      Assistant Teacher

      Assisted lead teacher with classroom responsibilities of preschool children.Coordinated indoor and outdoor learning activities.

    • Harris Teeter

      Feb 2003 - Sept 2003
      Cashier Customer Service

      Responsible for all aspects of engaging in customer communication.Responsible for daily cash drawer reconciliation and audit.

    • Beauty Brands

      Sept 2003 - Nov 2004
      Salon Coordinator/Merchandising Assistant

      Managed all customer questions and appointment booking for 12 stylist and 8 spa professionals.Responsible for receiving, pricing and organizing all retail product and inventory.

    • Earth Fare - the healthy supermarket

      Dec 2004 - Aug 2005
      Book Keeper

      Responsible for managing the front end staff; handling all front line customer service questions, complaints, refunds and returns.Responsible for balancing all check out line cash drawers and the store safe; daily money management.

    • Kinetic Concepts

      Oct 2005 - May 2014
      Medicare Order Fulfillment Team Lead

      Responsibilities include but are not limited to; ensuring compliance with Medicare Part B requirements, creating CSR action plans to meet department expectations, developing SharePoint sites for team and department communication and tracking CSR daily performance utilizing Excel.- Ensures the team achieves assigned production goals and objectives including document procurement.- Assists with escalated issues; acts as a point-of-contact for assigned team members and participates in meetings with Field Sales, Service and Advantage Center teams all while serving as a positive role model. Show less

    • MetLife

      May 2014 - Dec 2016
      New Business Specialist/Case Management/Underwriting Assistant

    • Brighthouse Financial

      Jan 2017 - Nov 2020
      Underwriting Coordinator

    • MassMutual

      Nov 2020 - now
      Digital Customer Care Specialist

  • Licenses & Certifications