Deep Enrich
Tarek Ayman
Customer Care Representative
945 followers
Qesm 1st Nasser City, Cairo, Egypt
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About me
People Manager | Data Analyst | Credit Management
Education
Vodafone Leadership academy
2019 - 2020Course Educational Leadership and Administration, GeneralVodafone University
2018 - 2018Course Customer Experience Academy & License to Hire
Innovation Acceleration Group
2007 - 2007Course Emotional Skills
Dale Carnegie Training
2009 - 2009Course Negotiation Skills
Cairo University
2000 - 2004Bachelor's degree AccountingCairo University
2004 - 2004Certificate Computer Science
Harvard Business School Online
2014 - 2014Course Presentation Skills
Experience
Raya CX
Nov 2004 - Oct 2005Customer Care Representative
Vodafone
Nov 2005 - nowConsumer Premium Associate Manager | Customer Care
Aug 2024 - nowElite Segment Senior Supervisor | Customer Care
Aug 2022 - Aug 2024Customer Care Supervisor
Feb 2018 - Aug 2022Collection, Bad Debt Senior Specialist
Feb 2014 - Jan 2018Mobile Number Portability Senior
Feb 2008 - Jan 2014Customer Care Senior, Premium Segment
Dec 2006 - Jan 2008Customer Care Representative
Nov 2005 - Nov 2006
Licenses & Certifications
- View certificate
Consistent Outstanding Performance 3 Years
VodafoneJul 2024
- View certificate
Consistent Top Performer 2 Years
VodafoneJun 2023 - View certificate
Consistent Top Performer 2 Years
VodafoneJun 2023 - View certificate
Data Analytics Essentials
VodafoneFeb 2024 - View certificate
Organizational IT Trends, Analytics, and Application Development
SkillsoftOct 2024 - View certificate
Top Performer
VodafoneNov 2022
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