Matthew Wong

Experience

• 

  Montevideo Piranhas

  May 2004 - Jul 2006

  Assistant Coach
• 

  Kohls Department Store

  Jul 2006 - Aug 2006

  Associate

  Provided customer service to shoppers in high quantities at a fast paceInteracted patiently with senior citizens on coordinated daysEnsured cleanliness and appearance of my specific department

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  Gunther's Catering

  Jul 2007 - Sept 2008

  Caterer

  Practiced organizational skills to coordinate events Maintained a professional appearance while socially interacting with the customers providing appetizers and drinks

• 

  300 Bowling Entertainment

  Jul 2008 - Sept 2008

  Server

  Prepared drinks and food orders with garnishes and condimentsMade seating areas and bar area presentable for next customers

• 

  Len Conrad Studios

  Aug 2009 - Jul 2010

  Event Coordinator

  Coordinated elementary to high school photography eventsOrganized students and prepared them for picturesWorked cooperatively with the school's employees to ensure future business.

• 

  South Bay Athletic ClubProvided Sales support using a multi-line phone system, utilizing excellent c

  Sept 2010 - Dec 2010

  Fitness Manager

  Provided Sales support using a multi-line phone system, utilizing excellent customer service to all incoming calls and guests.Called local businesses to allocate interest in sales opportunities. Implemented sales events to incur new business and promote community exposure.

• 

  Stratford School

  Aug 2011 - Jun 2012

  Extended Care/Sub

  Provided primary supervision for sixth through eighth grade students during after school hours. Held regular study hall sessions, and assisted students with homework and projects.Promoted inclusion and diversity by developing instructional activities for students.Coached sixth through eighth grade Basketball and soccer.

• 

  Stratford School

  Aug 2012 - Oct 2017

  Computer Science Instructor

  Collaborate with classroom instructors to establish educational curriculum for first through fifth grade students.Produce lesson plans pertaining strictly to computer programs: Microsoft Office, Scratch, Small Basic, Google Sketchup, and Paint.net.Evaluate and monitor student progression to identify any areas of improvement needed. Serve as point of contact for parents regarding curriculum standards and classroom expectations.Establish a structured and diverse classroom setting to promote learning for all age groups. Advanced experience with Microsoft Office, Troubleshooting, Google Drive, and Drop Box.90 WPM Show less

• 

  One Workplace

  Oct 2017 - Jan 2022

  Data Project Manager

  Onsite @ Google• Manage finance and data reporting for Furniture Services onsite at Google, spanning over 14M Sq Ft and over 200+ Google buildings.• Provide account executives data reporting and analytics to drive business objectives. • Developed Onsite/Warehouse Dashboard using Google Data Studio to drive efficiencies amongst cross functional teams. • Optimize Warehouse Inventory Management through data analytics; develop Churn Reports in Snaptracker to improve Furniture Order process management.• Prepare and manage monthly accruals and invoicing for labor, warehouse, and furniture.• Administrator for data inquiries and report requests; work collaboratively with cross functional teams to build ad-hoc reports to address business needs. • Create script formulas to streamline project tracking documents; Optimization of pivot tables to streamline data points.• Assist with the implementation and development of new applications/sites (MxR, go/owpanalytics).• Review Google Utility Ticket System (GUTS) to find solutions to improve ticket response time and alleviate backlog tickets and customer complaints.• Prepare presentations for Quarterly Business Reviews and Service Business Reviews for Google and Cushman & Wakefield.• Collaborate with Cushman & Wakefield teams to enhance reporting and analytics to meet key performance standards set by Google.• Provide technical support for team members using a variety of systems and software.• Oversaw onboarding process for new hires and offboarding for departures. Provided technical support/troubleshooting for new hires and team members. Show less

• 

  Cushman & Wakefield

  Jan 2022 - Jun 2023

  Program Manager

  Onsite @ Google• LSSYB Process Optimization-all pillars of the account(FX, Space, IFM, COE) collaborated with LSSBB on numerous projects.• Lead Process Mapping workshops to help identify pain points for individual contributors.• Prepare and present business justification decks to various stakeholders to streamline processes.• Create/manage vendor specific CSAT Dashboard Portal.• Prepare and maintain CW Delta Team Data repository and dashboard in Google Data Studio.• Utilize GUTS reporting to identify ticket super users.• Optimize building route for Delta team Building Audit inspections.• Work on Sustainability projects to decrease water/electricity usage campus wide.• Create Master WSM Building Tier matrix; work with SSM’s to adjust service levels based on data insights.• Streamlined our Tailored Response Vendor Audit process; provided feedback to vendor managers to create a standardized response to Googler requested tickets. Show less

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  JLL

  Jun 2023 - now

  Onsite @ Google

  • Manager, Global Programs

    Jul 2024 - now

  • Program Manager

    Jun 2023 - Jul 2024