Myron Salazar

Customer Service Representative

456 followers

Auckland, Auckland, New Zealand

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Timeline
About me
Salesforce Engineer - Xero | Pursing excellence in everything
Education
- MISSION READY
  2022 - 2022
  Salesforce Developer Accelerator Course Information Technology
  An accelerator program to learn about the Salesforce platform. This program is a mixture of 9 weeks lecture + 10 weeks of internship with one of Mission Ready's sponsors.Key learnings in this program:- Perform Salesforce administration tasks such as creating apps, customer objects & fields, applying Security and permission controls- Customise Salesforce, including page layouts, fields, tabs, and business processes- Automate business processes with flows- Write Apex… Show more An accelerator program to learn about the Salesforce platform. This program is a mixture of 9 weeks lecture + 10 weeks of internship with one of Mission Ready's sponsors.Key learnings in this program:- Perform Salesforce administration tasks such as creating apps, customer objects & fields, applying Security and permission controls- Customise Salesforce, including page layouts, fields, tabs, and business processes- Automate business processes with flows- Write Apex classes and triggers Show less
- Far Eastern University
  2005 - 2008
  Bachelor of Science - Nursing Registered Nursing/Registered Nurse
- Massey University
  2021 -
  Graduate Diploma in Information Science Information Technology
- Trailhead by Salesforce
  -
Experience
- NCO Group
  Oct 2008 - Dec 2008
  Customer Service Representative
- Valenzuela General Hospital
  Jun 2009 - Aug 2009
  Neonatal Intensive Care Nurse
  Registered Nurse in NICU
- Regency Home and Hospital
  Nov 2010 - Oct 2011
  Caregiver
  Retirement Hospital
- St Andrew's Village Trust (Inc.)
  Nov 2011 - Jul 2014
  Healthcare Assistant - Dementia
- Spectrum Care
  Aug 2014 - Feb 2017
  Community Support Worker
- St Andrew's Village Trust (Inc.)
  Mar 2017 - Aug 2018
  Memory Care Specialist
- Access Community Health
  Sept 2018 - Sept 2019
  Community Support Worker
- Xero
  Sept 2019 - Sept 2022
  - Senior Customer Experience Specialist
    Mar 2022 - Sept 2022
  - Customer Experience Specialist
    Sept 2019 - Mar 2022
- Datacom
  Jul 2022 - Feb 2024
  - Implemented functional changes (Custom Object and fields, Approval process, Validations and Page Layouts)- Automation using Flows and Omnistudio- Implemented technical changes (Apex class and triggers, headless LWC Component, Visualforce Pages)- Provided functional and technical support to clients- Deployed work using Azure Devops/VS code- Worked in an Agile environment- Worked on release updates- Worked with other solution providers (outside Salesforce) to tackle business needs Show less
  - Associate Technical Consultant - Salesforce
    Sept 2022 - Feb 2024
  - Salesforce Intern
    Jul 2022 - Sept 2022
- Xero
  Feb 2024 - now
  Salesforce Engineer
Licenses & Certifications
- Salesforce Certified Platform App Builder Certification
  Salesforce
  Aug 2023
- Security Specialist
  Trailhead by Salesforce
  Jun 2020
  View certificate
- Lightning Experience Reports & Dashboards Specialist
  Trailhead by Salesforce
  Aug 2020
  View certificate
- Professional Salesforce Developer - Certificate in Applied Digital Technology Product Solutions (Level 6 - NZQA Approved)
  MISSION READY
  Oct 2022
  View certificate
- Salesforce Certified Administrator (SCA)
  Salesforce
  Nov 2022
- Salesforce Certified AI Associate
  Salesforce
  Mar 2025
- Salesforce Developer - Certificate in Digital Technology Product Solutions (NZQA Level 5)
  MISSION READY
  Jul 2022
  View certificate
Honors & Awards
- Awarded to Myron Salazar
  2021 NZ CX Value Award winner for #Ownership Xero NZ Dec 2021 Awarded for displaying one of the key values of Xero which is #Ownership