Marcos Pena

Experience

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  United Tranz*Actions, LLC

  Nov 2008 - Aug 2013

  Authorization Agent

  • Responsible for greeting, dealing and assuring merchant satisfaction • Supervisor on Duty responsibilities for helping merchants, colleagues or customers• Daily use of Microsoft Office programs (Word, Excel, PowerPoint)• Years of experience processing in-bound calls professionally according to the company’s guidelines

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  Alexander Nininger State Veteran Nursing Home

  May 2013 - Apr 2014

  Recreation Therapist Intern

  • Participated in client assessment, evaluation and documentation • Planned, implemented and instructed recreational based programs that were rewarding, enjoyable and beneficial to the resident's overall health• Attended daily care planning meetings with staff and family members that revolved around clients' health • Encouraged client participation by overcoming possible barriers and providing activities that clients preferred• Created a monthly calendar that consisted of activities being offered through out the day Show less

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  City of Pembroke Pines

  Jul 2013 - Aug 2013

  Special Population Summer Camp Intern

  • Planned, organized and implemented beneficial programs for special need population aged 6 -22• Met the required qualifications and paperwork needed for Children’s Service Council grant • Encouraged and assisted campers with activities, fieldtrips and educational programs• Worked with each campers Individualize Education Program (IEP) in order to create an environment that was beneficial, rewarding and inclusive despite the child’s disability or illness

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  UPS

  Oct 2013 - Oct 2014

  Part-Time Package Handler
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  Senior Lifestyle

  Sept 2014 - Oct 2014

  Resident Program Assistant

  Assists the Resident Program Director in designing, creating, initiating, facilitating and coordinating a wide variety of multi-level recreational and educational activities for the residents of the facility.• Assists in planning, coordinating, and evaluating resident activities.• Encourage resident participation in programs and activities.• Escort residents on activities away from the property as assigned.• Assists with the registration of residents for trips and programs.• Conduct various activities at the direction of the Resident Program Director• Maintain necessary activity supplies, which may include outside purchasing.• Assists in the surveying and interviewing of residents to determine interests, talents and resident satisfaction.• Follow departmental budget guidelines.• Attend all required training, in-service, and staff meetings.• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers. Show less

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  Hialeah Nursing

  Nov 2014 - now

  Activities Director

  To provide an ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical, mental, and psychosocial well-being of each resident. • Provide an activities program on a daily basis including evenings and weekends.• Provide a plan of activities appropriate to the needs of the residents that includes, but not limited to:o Group social activities o Indoor and outdoor activitieso Activities away from the facilityo Spiritual programso Creative activities such as arts and crafts, music, drama, educational programs, and exercise activities • Prepare a monthly calendar of activities and posted in a location visible to residents and visitors • Coordinate activity program with other services in the facility • Recruit, train, and supervise volunteers when appropriate• Assess resident needs and develop activity goals for written care plan • Encourage resident participation in activities and document outcomes; review goals and progress notes• Ensure accurate completion of resident’s MDS• Participate with the administrator in developing a budget for the department• Obtain necessary equipment and supplies Show less