Tonia Allen

Experience

• 

  Kelly

  Sept 1998 - Aug 2024

  Manage and lead a team of Sourcers and Recruiters covering exempt and non-exempt, recruiting functionsWork to anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to hiring managersPartner with fellow managers & leadership to ensure resources are aligned with client/project volumesMonitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issuesCoach and counsel direct reports on sourcing techniques, recruitment strategy, process administration and individual consultative abilityDevelop the sourcing and recruiting team into expert consultants and inspire them to exceed targets Work within, and manage the team in, a metric-driven environmentDrive continuous process improvements in a demanding and rapidly changing business environmentAudit the teams’ metrics, process adherence and administrative complianceExpertise in using advanced search techniques in order to mentor and guide a team of RecruitersIdentify and generate talent through networking and creative sourcing methodsExpertise in developing and presenting recruitment strategy plans to high level customers Possess solid business knowledge in multiple industries and effective business acumen at all levels within a client organizationAble to work in a fast paced, intense work culture and have the ability to adapt to constant changes and competing prioritiesDemonstrated ability to mentor and guide a large team or Recruiters, who are working virtuallyDemonstrated ability to build client relationships with client contacts at all levels of an organizationExceptional communication, interpersonal, consultative & negotiation skillsAccurate data capture & timely reporting on key staffing metricsResults driven and deadline-orientedEffectively build efficiencies and foster a strong team environmentManage a team of 10 Recruiters Show less Recruit highly qualified external candidates for full-time positions within the company. Partner with HR Generalists and hiring managers to understand position specifications and qualifications. Assist in the development of recruitment plans to proactively fill positions in a timely manner. Handle external candidates through the selection process with a focus on outstanding customer service and effective communication to all parties. Partner with Recruiters or Talent Delivery Leads in the development of offers and appropriate compensation packages. Participate in basic HR projects.• Build a talent pool for consideration for current and future openings by utilizing strategic and innovative recruitment and sourcing techniques• Partner with hiring managers to understand current and future staffing needs• Develop or assist in the development of effective recruitment plans and strategies Show less Accountable to a regional, district or area manager for the overall operation of a Kelly field branch(es). Expected to meet and exceed financial targets (sales, fees, gross profit, contribution and hours). Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results. Branch Manager leads the branch staff in business development, service delivery, customer and employee retention, recruiting, and expense management (e.g., workers' compensation and unemployment compensation).Responsible for building and maintaining relationships with key customers and business leaders in the community as well as local, regional and corporate Kelly management. With a strong focus on continuous improvement and customer satisfaction, the Branch Manager proactively and effectively identifies and resolves customer and employee issues. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability. Operating within company policy, exercises discretion and independent judgment in making decisions.The Branch Manager possess the ability to build relationships, communicate and accomplish many tasks simultaneously with an attention to detail. Demonstrate team-orientation with all levels of employees and customers. Possess knowledge of financial concepts as well as labor, business and community awareness. Show less Specialized technical recruiter for multiple national account programs focusing on placement of Security Cleared professionals for Government contracts awarded. Program specific recruitment responsibility to include support of the Transportation Workers Identification Credential Program (TWIC); the US Access (HSPD-12) directive; DOS Passport Agency; USPS and DHS Citizenship and Immigration division locations throughout the United States. Professional technical recruiter for multiple national account programs focusing on placement of Security Cleared professionals for Government contracts awarded. Responsible for program specific recruitment for locations throughout the United States. • Provide Technical Recruiting support for client specific programs as assigned by the Program Management Team. • Implementation of strategic recruiting initiatives to include; sourcing for qualified candidate pools using a variety of media and networking tools. Provide all applicant screening and coordination of interviews; administer skill evaluations and new employee orientations for specified programs. Conduct exit interviews and analyze gathered data to meet client specific SLAs/metrics and increase retention. • Maintain compliance regulations with regard to recruitment specifics for all client partnerships to quickly identify and resolve service issues to meet all required targets and deadlines to maintain and increase revenue growth. Work strategically with Program Management team to anticipate needs to fulfill staffing requirements. Show less Provided tactical “JIT” support and acted as a SME for various initiatives in all aspects of operations for multiple verticals to include; KES (Recruiting); Kelly Law Registry (Recruiting); Healthcare (Recruiting); Scientific (Recruiting) Enterprise & Large Sectors within US OPS (Branch Management, Partnered Staffing Management, Sales, Training, Recruiting); OCG-CWO(Vendor Management Specialist); Finance & Engineering (Recruiting); IT (Recruiting); GTS - KGS (Program Management & Recruiting). • Conducted new staff member orientations and training for managers and support staff in both branches, on-sites, and MSP/VMS locations. Provided interim support as branch/on-site manager as well as support staff roles. Assisted in recruiting and interview efforts to identify replacements to back-fill those openings when necessary.• Provided support for customer related services such as order fulfillment, order life cycle management, problem resolution as well as management of KTE related services to include recruiting, screening and hiring. • Provided support for large-scale recruiting efforts to support new business wins.• Worked with area management teams to support initiatives for process improvements and problem resolution to challenges such as recruiting and account servicing issues. • Supported service department initiatives; create tools, forms, and written task instructions to support efficient field operations. Show less Managed multiple Partnered Staffing sites for Corporate National Accounts (GE Consumer Finance, GE Energy and Cingular Wireless). Handled all human resource issues including employee relations, coaching/counseling, training /development, legal compliance as well as interviewing//hiring and management of temporary and on-site personnel.• Developed performance tracking measures and business reviews to ensure optimum on-site operation and adherence to customer expectations.• Selected and managed subcontractor agreements and monitored their performance in filling requests.• Handled all human resource issues including recruiting/staffing, hiring process, exit interviews, pre-employment drug and background screens, employee relations, performance management, unemployment and unemployment hearings, explanation of benefits, and Worker’s compensation• Promoted partnership awareness with the customer to ensure customer satisfaction through quality customer service and offered of continual strategic partnership to provide staffing solutions.• Successfully teamed with Corporate Account Managers and on-site client management and key decision makers to maximize sales, coordinate service delivery and proactively enhance Kelly’s customer value. • Involved all appropriate subject matter experts and corporate resources to ensure maximum account penetration, customer satisfaction and revenue growth at all on-site locations assigned. 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  • RPO Recruiting Manager - Kelly OCG (2022 - Present)

    Sept 1998 - Aug 2024

  • Corporate Talent Acquisition Recruiter

    Mar 2020 - Jan 2022

  • Branch Manager

    May 2018 - Apr 2019

  • Professional Technical Recruiter - Global Talent Solutions, (KGS)

    Jun 2008 - Apr 2018

  • Ninja Service Specialist, Global Service Department

    Mar 2005 - Jun 2008

  • Partnered Staffing Manager

    Sept 1998 - Mar 2005
• 

  KingsleyRealty

  May 2019 - now

  Licensed Real Estate Agent
• 

  KellyOCG

  Aug 2024 - now

  Global Operations Manager