Rakesh Sharma

Experience

• 

  TCI Group (Transport Corporation of India Limited)

  Feb 2000 - Nov 2001

  Regional HR

  • Led HR for Varanasi region comprising of Uttar Pradesh, Bihar, Madhya Pradesh and Nepal having 65 Branches and 6 Controlling Offices• Worked closely with Regional Head and the business team to deliver HR and business agenda. Also conducted various mass recruitment drives for other 8 regions of TCI

• 

  Shield Autoglass Ltd (Asahi Group)

  Nov 2001 - Aug 2005

  HR Business Leader / Head - HR & Admin, ISO & SA-8000

  •HR Leadership During Expansion: Directed HR strategy and operations during a major expansion from 6 service centres in Delhi/NCR to 30 centres nationwide, establishing branch offices in Mumbai, Chennai, Hyderabad, and Bangalore.• Training & Quality Assurance: Designed and implemented a robust On-the-Job Training framework, enhancing work quality, reinforcing commitment, and minimizing claims related to service quality—establishing a unique competitive advantage.

• 

  Ambadi Enterprises Ltd (Murugappa Group)

  Aug 2005 - Nov 2006

  HR Business Leader / Head HR & Admin

  • HR & Administration Leadership: Managed HR and administrative functions across four manufacturing and export units specializing in home furnishings and floor coverings, located in Delhi/NCR, Panipat (Haryana), Cannanore (Kerala), Erode (Tamil Nadu), and Varanasi (Uttar Pradesh).• Quality Systems Certification: Successfully led the organization through ISO 9001:2000 and SA 8000 surveillance and renewal audits, ensuring compliance with these international quality standards

• 

  Vipul Facility Management Private Limited

  Dec 2006 - Apr 2011

  Head HR

  • Spearheaded the establishment of People Practices, HR policies, and processes for organizational effectiveness.• Transitioned into Business HR, leading HR operations for the North region (largest business unit) while managing a pan-India portfolio encompassing Policies, Performance Appraisals, and Increment frameworks.• Promoted to HR Head for India, overseeing a team of 20+ regional and corporate HR professionals. Partnered with the Managing Director, country and regional business leadership, and key stakeholders to drive business growth through strategic HR initiatives.• Successfully managed performance reviews and increments for a workforce of 4,000+ employees, ensuring transparency, fairness, and alignment with business objectives. Show less

• 

  Compass Group India

  Apr 2011 - now

  General Manager - HR

  • Pan-India HR Leadership: Began as an HR Business Partner, leading a nationwide HR team across seven regions and partnering with business leaders to achieve budget targets through the deployment of best-in-class HR practices. Played a pivotal role in integrating HR systems and policies for five acquired entities.• Growth Enablement: Directed complex mobilizations for high-profile clients, addressing employee relations, and union management challenges to support both organic and inorganic business growth.• HR Shared Services: Established and scaled HR Shared Services from 15,000 employees across 500+ locations to over 30,000 employees, laying the foundation for sustained business growth at 20%+ CAGR.• Operational Excellence: Strengthened HR operations by implementing data-driven analytics, technology-enabled automation, strategic budgeting, and comprehensive policy development.• Digital Transformation: Led HR digitalization initiatives that improved operational efficiency and employee satisfaction, achieving: 9% reduction in managerial attrition, 34% decrease in frontline attrition, Payroll error rate reduced to below 0.01%.• Employee Welfare Innovation: Designed and implemented the award-winning “We Care” employee welfare program, later adopted as a best practice across the group.• Compliance Management, Employment Matters, Industrial Relations & Administration Show less