Harriet Barry

Experience

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  The White Lady Hotel,

  Jun 2008 - Aug 2013

  Receptionist/ Waitress/ Bartender

  • Handled queries and complaints from customers via various methods of communication including telephone, email and social media.• Checking in/out of hotel customers.• Promotion of business via email, letters, telephonic communications, self designed leaflets, and social networks.• Oversaw the introduction of new programmes and in-house business systems installed, and provided training to staff members.• Organised and created new recording systems.• Corresponded with customers and other businesses through by phone and email.• Ordering of stationary and other products for the Hotel.• Provided high standard of customer service through waitressing and bar tending. Show less

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  Hamlets Bar Kinsale

  Jun 2014 - Jan 2016

  Part Time Bar tender/ waitress

  - Worked as part of a team of 40 staff members in the busy bar and restaurant.- Entrusted with the opening and locking of Hamlets Bar. - Provide high quality of customer service - Responsible for opening and closing procedures of the bar.- Answering queries of potential customers and clients.- Resolving problems and issues that occur. - Reporting problems and issues to manager. - Feedback to manager of daily running of bar. Show less

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  European Career Evolution

  Jan 2016 - Aug 2017

  Accommodation Director and Administration Manager

  -reviewed and selected host families, through information gathered, suitable for chosen candidates. -gathering, recording and updating of information regarding host families and candidates. -negotiated and resolved any issues that arose. -assisted manager and other departments with procedures and implementations of the organisation including a high volume of administration duties. -prepared and conducted English lessons for the candidates-this included lesson plans, constructing exams, marking the exams and hosting extra classes for those who wished or needed them. -consistent meeting of targets and deadlines. -scheduled and participated in meetings that were required between the organisation and external parties. Show less

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  Voxpro

  Sept 2017 - Mar 2022

  -received an above and beyond recognition certificate.-monitoring user accounts for instances of fraud. -following concise workflows to ensure optimum outcomes for the client. -recognising, reporting and recording patterns of fraud with the appropriate tools given. -strategic use of various search engines. -consistently hitting and maintaining targets set. -attention to detail-systematic and constant analysis. -part of various pilots and projects to ensure quality and productivity.-maintaining the strictest of confidentiality. -providing supervision and aid to new agents. -handling of multiple tasks and prioritisation needed on a daily basis within a fast paced environment. Show less -continuous meeting and exceeding of targets and KPI's through the correct identification of a query or concern, resource allocation and prioritising cases. -providing advice and guidance through extensive product knowledge and understanding of needs to new/existing users. -evaluating and researching potential businesses under the given guidelines. -quick judgment calls in order to keep the user contact running smoothly. -specialised to determine any risk factors that may arise or exist. -establishing, building and maintaining e-commerce business relationships. -identifying trends to provide smoother user experiences, for new and existing users-which in turn consistently enhanced client relationships. - Show less

  • Risk Underwriter

    Mar 2019 - Mar 2022

  • Sales Specialist

    Sept 2017 - Mar 2019
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  TELUS International Ireland

  Dec 2021 - Mar 2022

  Risk Underwriting Lead
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  Health Service Executive

  Feb 2022 - now

  Clerical Officer