Natalia Generali

Experience

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  Itaú Unibanco

  Apr 2010 - Jan 2014

  - Supported the retail segment by allocating resources to ensure investments in high-return projects.- Developed and prioritised product projects for current accounts, tariffs, and assets.- Conducted performance analysis to optimize managerial decision-making. - Built and maintained strong relationships with middle-market clients.- Developed customized business plans to meet client needs.- Acted as the main point of contact for client complaints and issue escalation.- Analysed market trends to identify opportunities for client retention and growth.Key Achievement: Strengthened client relationships by providing personalized financial solutions, resulting in increased client satisfaction and retention.

  • Business Planning Analyst

    Nov 2012 - Jan 2014

  • Account Manager - Middle Market

    Apr 2010 - Mar 2013
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  Rose's Moda e Beleza

  Mar 2014 - Sept 2016

  Shop Manager

  - Developed business strategies to increase store traffic and boost profitability.- Handled cash management, inventory tracking, and order processing.- Trained and mentored new employees to ensure high performance.- Identified opportunities to reduce costs and improve efficiency.Key Achievement: Increased store revenue by implementing cost-saving measures and improving staff performance.

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  Greggs

  Mar 2017 - Jul 2018

  Shop Manager

  - Managed a team of 10 employees, overseeing work schedules, rotas, and daily operations.- Maximised profitability by implementing effective cost-control measures.- Handled inventory control, deliveries, and cash management.- Ensured compliance with security, sales, and recordkeeping procedures.- Resolved customer complaints and ensured high levels of customer satisfaction.Key Achievement: Improved store profitability and team performance by optimizing operations and delivering exceptional customer service. Show less

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  Amey

  Jul 2018 - Mar 2019

  Customer Service Advisor - Safe Dig Print Operative for Utilities & Highways

  - Managed inbound and outbound calls on behalf of a national utility company and local councils.- Created utility plans to ensure the safety of engineers during civil works.- Completed Planners Mapping & Linesearch training, enabling precise location planning for engineers.- Ensured compliance with local authority guidelines and statutory provisions for street works.Key Achievement: Improved service accuracy and efficiency by reducing errors in utility plan creation, ensuring safe and timely civil works. Show less

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  Lookers Motor Group Limited

  Mar 2019 - Feb 2020

  Administrative Assistant

  - Managed customer communications, including phone calls, emails, and in-person interactions.- Handled customer disputes and ensured quick resolutions throughout the sales cycle.- Supported the sales team by scheduling appointments and maintaining tight schedules.- Reviewed sales leads to ensure timely follow-up by the sales team.Key Achievement: Improved customer engagement by ensuring seamless communication and timely support during the sales process.

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  London EV Company (LEVC)

  Mar 2020 - Dec 2022

  - Provided proactive sales support by managing orders and contracts from validation to completion.- Utilised Salesforce CRM and Kerridge to forecast sales pipelines and track customer data.- Partnered with the Head of Retail Sales to develop strategies that improved sales performance.- Ensured timely delivery of customer orders, contributing to positive client experiences.Key Achievement: Improved operational workflows, reducing errors in order processing and enhancing customer satisfaction. Show less

  • Sales Administrator

    Nov 2021 - Dec 2022

  • Sales Support

    Mar 2020 - Nov 2021
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  Volta Trucks

  Jan 2023 - Oct 2023

  Sales Enablement Lead - UK

  - Facilitated the frontline sales team by providing tools, reports, and insights to improve sales efficiency.- Led data analysis and reporting to optimise lead generation, opportunity management, and CRM data quality.- Streamlined quote generation (CPQ) processes to support the sales cycle and improve turnaround times.- Collaborated with leadership to identify process improvements, increasing operational efficiency.- Conducted risk analysis to ensure legal compliance and mitigate potential issues in contracts.Key Achievement: Enhanced sales team productivity by implementing more efficient processes and improving data-driven decision-making. Show less

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  GLAS

  Jan 2024 - Oct 2024

  Client Services Support Analyst

  - Assisted with transfer requests, deal party audits, and balance confirmations to ensure seamless client experiences.- Conducted daily reconciliations and resolved bank charge discrepancies to maintain financial accuracy.- Initiated the call-back process for Standard Settlement Instructions (SSI), ensuring compliance with security protocols.- Maintained Bloomberg Index History and performed due diligence to mitigate risks of fraud, money laundering, and reputational damage.Key Achievement: Strengthened the company’s compliance framework, reducing risk exposure and ensuring efficient client transactions. Show less

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  Sensorfact

  Nov 2024 - now

  Sales Operations Administrator

  - Supporting Sensorfact's Sales Organization by ensuring accurate deal logging, bonus calculations, and CRM data quality.- Maintaining and improving HubSpot CRM by reviewing closed deals, ensuring data accuracy at both company and contact levels, and resolving discrepancies.- Collaborating with the Finance Department to process sales incentives and bonus calculations efficiently.- Managing incoming requests from the sales team and distributing them appropriately across the organization.- Assisting with ad-hoc administrative tasks to streamline sales processes and ensure high-quality data for decision-making.Key Achievement: Contributing to the success of one of the Netherlands' fastest-growing scale-ups by improving sales efficiency and data management, directly impacting sustainability efforts through everyday work. Show less