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Karen Brookstein

Karen Brookstein

Tables Games Management

Followers of Karen Brookstein446 followers
location of Karen BrooksteinDetroit, Michigan, United States

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  • Timeline

  • About me

    Assistant Vice President of Player Marketing at MGM Grand Detroit

  • Education

    • 2014 MGM Resorts International Leadership Graduate

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    • Atlantic Community College-Casino Career Institute

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      Gaming

    • Casino Schools Incorporated

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      Gaming

    • Camden County College

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      Psychology

  • Experience

    • Caesars Atlantic City

      Mar 1981 - Mar 1999
      Tables Games Management

      Table Games Pit ManagerTable Games Floor SupervisorTable Games Dealer

    • MGM Grand Detroit

      Mar 1999 - now

      Player Development work to identify and build relationships, both new and old, to insure loyality and top of mind awareness for MGM Grand Detroit. Oversee the daily operations of VIP Department, Special Events and Promotions, Players Club and Casino Hosts. Responsible for the growth and development of our premium and slot customers. Managed and implemented procedures for the deluge of promotions and events funneled through Players Club. Implement and excute all special events for VIP customers. Instrumental in the design, development and training for opening of the VIP Department. Monitored the complimentary decisons for VIP personnel to ensure they complied with the complimentary policy for room, food, tickets, limousine and event charges.

      • Assistant Vice President of Player Marketing, a MGM Resorts International Company

        Jan 2007 - now

      • Director of VIP & Slot Club Services

        Jan 2000 - Jan 2007

      • Manager of VIP Services

        Mar 1999 - Jan 2000

  • Licenses & Certifications