Jenny Hammock

Experience

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  Melaleuca

  May 2004 - Jul 2007

  Team Leader, French Team

  Edited bilingual company publicationsServed international customers via live call supportTrained new employeesArranged team meetings and sales competitions

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  Cherokee High School

  Aug 2007 - Aug 2009

  English Teacher

  Enhanced learning for 130+ students per year through social media, interactive technology, and pedagogical research, significant'y increasing engagementDeveloped learning objectives by carefully reviewing content and activities, adhering to all district schedules and standardsWrote lessons and exams using excellent drafting and revision skills, consistently prioritizing desired learning outcomes

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  Self-employed

  Jul 2012 - Jul 2022

  Copy Editor

  Coordinate large-scale projects by editing and reformatting textbooks and digital training materials, substantially improving clarity and accuracyCopyedit print and digital documents using Chicago and Associated Press writing styles, creating more cohesive communicationSupport 50+ clients per year by developing personalized style guides and assisting with writing improvements, exceeding client satisfaction goals by 75%

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  National Retail Federation

  Jul 2012 - Nov 2015

  Designed curriculum for 5 instructor-led and self-paced online courses by gathering information and crafting content, reaching thousands of participants at some of the world’s largest retailersIncreased efficiency in order fulfillment by negotiating with vendors and outsourcing appropriate tasks, saving the company hundreds of employee hours and $20,000+Oversaw $1M industry certification programs by developing psychometrically sound certification examsRepresented the company at conferences and presentations to executives at large retailers across the countryFacilitated job tasks analyses and competency validation by liaising with subject-matter-experts, consistently fostering strong partnerships with common goals Show less

  • Manager, Certification and Training Programs

    Mar 2013 - Nov 2015

  • Administrative Assistant

    Jul 2012 - Mar 2013
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  The Container Store

  Nov 2015 - May 2017

  Assistant to the Executive Vice President of Culture

  Drafted executive communications including official documents, emails, and personal notes using company style and voiceCollaboratively wrote and edited extensive essays used in the company’s annual Fortune 100 entry Managed executive calendars and public engagements

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  Reading Horizons

  May 2017 - Apr 2022

  Project Manager and Curriculum Developer

  Manage multiple projects through all phases of product lifecycles, boosting on-time deliverable rates by 90%Streamline product development processes by identifying gaps and creatively problem-solving, significantly reducing turnaround timesEffectively utilize project management tools such as Jira, Gantt, Trello, and SlackMonitor and strengthen multiple product offerings by collaborating with 5+ cross-departmental teams Author content by leveraging educational and pedagogical research and experience, ensuring compliance with K-12 English Language Arts standardsEvaluate curriculum product effectiveness by analyzing data, leading to continuous improvement strategiesCreate and deliver instructor-led and self-paced online training using education experience and clear verbal communication skills, educating 1,000+ participants per year Show less

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  Public Consulting Group

  Jul 2022 - now

  -Plans, organizes, and directs the activities of a team of support resources (internal staff, temps, contractors) that leverage technology to implement client solutions -Oversees the Copyediting and Permissions Departments-Leads overall effort to format and package content for delivery to our clients -Identifies appropriate software and tools needed to best address project needs -Maintains a strong understanding of the technology systems being used in a project -Creatively solves problems to identify and correct technical issues and leads team members to implement resolutions -Works with Operation Advisors to develop processes, procedures, and documentation for technology solutions Show less

  • Delivery Manager

    Feb 2023 - now

  • Publishing Operations Coordinator

    Jul 2022 - Jan 2023