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Shivanshu Gupta

Shivanshu Gupta

Quality Manager

Followers of Shivanshu Gupta829 followers
location of Shivanshu GuptaChandigarh, Chandigarh, India

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  • Timeline

  • About me

    Data Scientist @HRS Group || Digital Creator @Twitter - X & LinkedIn || @Microsoft Certified Azure Data Engineer || Tech Leader @ Plaksha

  • Education

    • University Institute of Engineering and Technilogy

      2011 - 2016
      B.E. and MBA Mechanical Engineering / Marketing and Finance

      A dual degree via which by 2016, would receive a Bachelor of Engineering (Mech) and a Masters in Business Administration

    • Plaksha University

      2022 - 2023
      Postgraduate Degree Artificial Intelligence

      The Plaksha Tech Leaders Fellowship (TLF) is a one year, fully residential, post-graduate program to nurture leaders in technology who are: Passionate about designing scalable tech-centric solutions, Constantly tinkering, making and trying new ideas, Excited by the thought of creating impact at scale.The first-of-its-kind, TLF interweaves Artificial Intelligence (AI) and Machine Learning (ML) with real-world application, leadership and mentorship.

  • Experience

    • Swaraj Mazda Limited

      Jun 2014 - Aug 2014
      Quality Manager

      - Observe adjustments to the assembly or production process- Inspect, test, or measure materials or products being produced- Measure products with rulers, callipers, gauges, or micrometres- Report on acceptance or rejecting finished items- Remove all products and materials that fail to meet specifications- Discuss inspection results with those responsible for products- Report inspection and test data

    • PIRAMAL FOUNDATION FOR EDUCATION LEADERSHIP

      Jul 2018 - May 2020
      Gandhi Fellow

      - 20% increase in Learning outcome of the students. I provided academic support by skill wise data analysis of the students and life skills training for teachers & headmasters in 5 schools, ensuring their participation in subject.- Spearheaded ground-level interventions to support headmasters and teachers of rural government schools in building effective leadership and task management skills- Led a green school project with 60 students and 5 teachers, facilitating capacity building on recycling waste into reusable products and initiating a plantation drive for environmental sustainability.- Engaged 35 parents in a social-emotional learning intervention, fostering compassion and support systems for their child's emotional needs.- Show less

    • Pacifist Digi Creative Solutions Pvt Ltd.

      May 2020 - Jul 2022
      Business Analyst

      ● Developed a sales performance dashboard to generate sales insight for the Upwork client.● Developed Assessment Analysis dashboard to generate customer insights, thereby increased 30% student engagement.● Product monitoring for Coding curriculum for the age group of (8-18 years) in technologies like Scratch, App Inventor and marketed it to various schools● Collaborated with cross-functional teams to identify data sources and streamline data collection resulting in a 25% reduction in report development time. Show less

    • HRS Group

      Oct 2023 - now

      Project 1: Jira Recommendation System● Approach aims to empower ticket solvers that dynamically recommends similar past tickets whenever a new ticket is created.● Algorithms helps in reducing resolution time and improving overall efficiency. Project 2: Customer Support Jira Dashboard● Created a comprehensive Customer Support Jira Dashboard in Power BI to track and analyze customer related tickets and their key metrics. ● Utilized Power BI connectors and APIs to establish a dynamic connection with Jira for continuous data updates.● Implemented visualizations for essential customer support metrics such as yearly trends of open and resolved tickets, resolution time, and tracking tickets at various support levels. Project 3: Conversational AI Chatbot with Cognigy Show less

      • Data Scientist

        Mar 2024 - now

      • Data Scientist

        Oct 2023 - Mar 2024

  • Licenses & Certifications

  • Volunteer Experience

    • Team Leader ( Volunteer)

      Issued by Art of Living on Jan 2012
      Art of LivingAssociated with Shivanshu Gupta