Alexandre MORETTI ∴

Experience

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  Santos Brasil Logistica

  May 1999 - Jun 2008

  Information Technology Coordinator

  Responsible for all infrastructure related support issues on a day-to-day basis and long-term planning for maintaining technologically current, reliable and cost effective solutions. Work closely with the business to resolve all infrastructure problems and proactively communicate status of such problems to the business. Provide level-1, level-2 and 3 infrastructure support for Networks, Servers, Storage, Security and telephony environments. Manage Incident and Problem status/ resolution to affected users and all IT employee involved in resolving the problem.Management of all infrastructure related items such as email server, Blackberry, telephony, networks, hardware, active directory, M/S office suite licenses, CCTV, peripherals, mobile communication devices, etc.Successfully designed and delivered the new telephony system based on Avaya Architecture (S8500/S8300- Center, VOIP). Using the IP technology and the existed links, we realized the corporate convergence of voice and data, culminating in a reduction of 60% of the telephony expenses.Implemented of the billing system based on PIN Code. Every call was billed to its user, independent from the station, site or extension were it was realized;Facilitated successful data loading by creating innovative applications to import the operator's bills, process the information and export upper-level reports management to analyze the fixed and mobile financial evolution;Responsible for all information technology assetsManage and maintain relationships with infrastructure vendors, and consultants, including contract negotiation and execution. Successfully realized negotiations with fixed and mobile operators, generating in some case 100% of monthly economic, for example, fixed subscription;Developed standard operation procedures and best practices for the team members to follow;Consistently met deadlines while remaining within strict budget guidelines;. Show less

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  Atos

  Jul 2008 - Oct 2009

  Infrastructure Project Manager

  • Hired to manage the network renew infrastructure on GE Taubate factory plant considering: • establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards • design and implement new solutions and improve resilience of the current environment • Switches specifications, configuration and support • Total new points + 10.000 - users + 4000

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  GE Digital

  Oct 2009 - Nov 2020

  Information Technology Manager

  • Management of Latin America Telephony Service Line, responsible for VOIP and TOIP implementations;• Management of fixed and mobile telephony operations including more than 7000 devices distributed in extensions, mobiles, blackberries and AirCards;• Responsible for billing process including invoices receptions, conference, payment and audit process;• Successfully implemented the projects for telephony costs reduction by integrating Latin America Countries over IP technology, reducing over 70% costs with fixed international calls;• Costs Optimization by centralizing management of telephony resources over unified telephony platform inside a single Datacenter;• Specialist in billing and audit telephony process, recovering over 01 million Euros across wrong invoices sent by carriers;• Responsive for Latin America telephony service desk, covering over than 10000 users;• Management of IT infrastructure projects and operations: servers (file & print, database and applications), storage and backup systems.• Supervision of corporate networks (LAN, WAN, Internet) and security systems (firewalls, proxy servers).Coordination of IT support and maintenance services (1st, 2nd and 3rd levels) for Brazilian sites.• Oversee the telephony/LAN function. Ensuring the staff or third-party deliver high quality solutions to meet internal customer's expectations. Contribute to the development of strategy and design for the company's network/communications infrastructure. • Manage vendors and external service providers; accountabilities include the development of options and recommendations for service selection, contract negotiations, and service level management; Show less

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  Louis Dreyfus Company

  Nov 2020 - now

  Service Delivery Manager

  • Maintain high performing service support functions• Be accountable in time for the quality of support services and performance, in the expected budget• Drive internal and third party service review meetings covering performance, service improvements, quality and processes• Proactively drive opportunity for standardization and simplification of the support processes, to increase efficiency within the organization.• Proactively drive legacy management, security vulnerability recovery and DRP testing.• Being a key player in the relationship between internal and external stakeholders• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed• Monitor incidents, organize identification of the root cause, coordinate actions to restore services• Ensure the incident and problem management process are correctly applied• Ensure that the support model of the service is operational and adapted• Take corrective/proactive actions whenever required• Ensure processes, best practices and golden rules alignment and adoption based on guide lines • Participate to global initiatives to define/improve processes• Elaborate and improve the procedures, best practices and golden rules based on business requirements and IT global guidelines.• Design and develop aligned KPI, SLA and dashboards based on business requirements and IT global guidelines.• Make recommendations for support service improvement plans and ensure actions are followed through to completion in a timely manner • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services Show less