Mohammad I.

Experience

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  RITE AID

  Feb 2020 - Jun 2021

  Shift Supervisor
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  Noble Impact

  Jun 2021 - now

  Data Analyst

  Converted data into actionable insights by predicting and modeling future outcomes, leading to business decisions that will help improve metrics.Utilized MS SQL, data warehousing programs, Tableau, and other dashboards/visualization toolsets for dataintelligence and analysis, in doing so I helped Dunkin Donuts help increase sales for munchkins by 15%.Extracted, analyzed, and presented data in a graphical format using tools such as Microsoft Excel to assist the project manager and team in making data-informed decisions to optimize business and increase revenue. Show less

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  MarketSource Inc.

  Oct 2022 - Jul 2023

  Information Technology Manager

  •Providing technical support to customers via phone, email, and remote access to troubleshoot network issues on phones, computers, and tablets•Analyzing data for store performance to identify areas for improvement and developing solutions to drive better sales results•Setting and achieving sales goals and specific metrics, and ensuring that my team was also meeting their targets through coaching and training•Guiding customers through the activation process for their phones and providing information about prepaid plans and promotional deals•Collaborating with AT&T to provide high-quality service to customers and resolving any issues that arose in a timely and professional manner•Managing the inventory of devices and accessories to ensure that we always had the right products available for customers•Conducting regular meetings with team members to discuss progress, provide feedback, and identify opportunities for growth and development•Staying up-to-date with the latest trends and developments in the technology industry and sharing this knowledge with team members to improve our performance and customer service. Show less