Devin Colson

Experience

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  Best Buy

  Nov 2018 - Jan 2020

  Warehouse Team Member

  Inventory and warehouse specialist. Organized retail inventory, Completed shipping and receiving paper work, lead a team of seven to eight employees unloading truck shipments.

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  The Clorox Company

  Jun 2019 - Aug 2019

  Information Technology Intern

  Unified Communications Intern•Created conference room user documentation to improve employee efficiency when using conference room resources •Trained on industry standard applications Microsoft Office Admin & Cisco Webex control hub on employee on boarding and email resources.•Assembled and tested Cisco conference room equipment to improve remote collaboration•Identified a space management issue within the IT department and led a team of 6 in finding a solution and the required pieces to implement the solution. Lead a presentation of our finds to a board of directors. Show less

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  The Clorox Company

  Jul 2020 - now

  As a System Engineer for End User Computing I've worked in several rolesService Operation Manger- Responsible for US printer fleet, Incident resolution SLA's, & overall Tracking of printer database w/ power bi, ServiceNow and other vendor related support tools. -Manage printer purchases for existing and future sites, identifying cost savings by suggesting under used printers or alternative models-Coordinate printer relocations & leading weekly update meetings with leadership-Managing direct report who is responsible for vendor related incidents- Resolve any escalated incidents or incidents involving networking based issuesSolutions Architect- Elevate the companies laptop purchasing model by moving to a leased, Device as a Service model with our current vendor. This eliminated costs associated with device management and shipping. As one of the 2 leads for this project, I worked closely with our laptop vendor and internal ServiceNow developers to create the entire DAAS process. -Gathered Requirements from stake holders-Using understanding of SNOW from pervious role, did technical API development with our internal SNOW contractors-Completed SIT, UAT, and went live with this model being able to request devices through SNOW and have delivered to home Project Lead - Using 5+ report sources, created a PowerBI Dashboard to lead a mandatory office upgrade effort that would leave 1200 users without access to their desktop email application.- Created matrix of user function and application installed on their device to determine compatibility of either office 2016 or O365-Created user documentation and communications on how to upgrade-tracked weekly updates on dashboard and reported progress to senior leadership-Identified process shortening methods and coordinated with software distribution team to deploy an updating script-successfully updated required users and closed project Show less Analyze Service Management data and metrics to create useful insights that support achievement of IT service goals and to maintain ITSM practice health.-Using ServiceNow created reports, KPI's, PA widgets, & Dashboards for various teams and stake holders to facilitate their goals.-Using Excel & Power BI Created an Auditing process to review resolved and canceled incident records in order to identify areas of improvement, then created actionable items for service groups to take to improve metrics -Managed a Data Science intern's work, which was to use python natural langauge tools to automate the audit proccess Show less As a End User Computing rotational employee I was tasked with assisting in the delivery of any projects going on during my time there. This role gave me the opportunity to take point and lead a nation wide PC refresh. Due to COVID, the company was remote so we hired contractors on the east and west coast to go in office and handle the devices. Overall we refreshed over 700 devices.My roles for the project included: -Creating PC imaging documentation and steps for contractors to follow-Managing 6 contractors, including daily meetings, synchronized spread sheets, Team chats, Email Boxes-Pooling various reports to identify the oldest devices to account for inventory and prioritize key users-Developing a flow starting with imaging the device and ending with a remote user migrating their data to the new pc and us receiving the old device-Develop spreadsheets, power Bi dashboards, and reports to track the lifecycle of the device-Reported results and progress to key stakeholders and leadership-Administer First hand customer support by assisting users migrate their data, troubleshooting failed migrations, then teaching those skills to contractors and handing it over to them after PC imaging and Shipping had completed Show less

  • System Engineer, End User Computing

    Dec 2021 - now

  • Information Technology Business Analyst

    Jan 2021 - Dec 2021

  • Rotational Employee

    Jul 2020 - Dec 2020