Rohit Mangeshkar

Experience

• 

  Reliance Communications

  Aug 2002 - Sept 2003

  Executive Customer Service

  Part of Pilot batch of Customer Service team for Reliance India Mobile. Worked on scripts for Marathi Customer service desk. Handle floor supervision and escalation calls. Provide On Job training for new joiners.

• 

  Three.

  Sept 2003 - Sept 2009

  Leading a team of 40 executives handling 4 functions as a part of billing back office. Bill disputes, billing 3rd line support, billing voice help desk and web chat support. Team Coach handling a team of 39 billing executives handling billing disputes and pre bill validation. Internal quality control, training and coaching new joiners. Billing back office executive, created standardized notes and process standardization documents, part of new joiner induction, part of team for 2 week training in UK for new process migration.

  • Team Lead

    Sept 2008 - Sept 2009

  • Team Coach

    Jan 2007 - Sept 2008

  • Senior Customer Service Executive

    Sept 2003 - Jan 2007
• 

  Bharti Airtel Limited. (Airtel Enterprise Services)

  Sept 2009 - Mar 2011

  Senior Collections Manager

  Handling billing and collections for corporate customers from M&D, Pharma, ITES, BFSI and Services Industry

• 

  Bharti Airtel limitied Gurgaon

  Apr 2011 - Sept 2015

  Handling regional order approval team to ensure legal, regulatory and documentation compliance for business Handling billing and collections for Strategic customers and handle collections agency team handling key corporate customers

  • Manager

    Oct 2014 - Sept 2015

  • Assistant Manager

    Apr 2011 - Sept 2014
• 

  Bharti Airtel limitied

  Oct 2015 - Nov 2017

  Key Account Manager

  Corporate sales and overall account management of customers across all industry verticals. Responsible for sales, top management connect and oversee complete customer life cycle.

• 

  Self-employed

  Nov 2017 - Apr 2018

  Freelance Trainer
• 

  Writer Relocations

  Apr 2018 - May 2019

  Handling corporate customer relocation business

  • Key Account Manager

    Apr 2018 - May 2019

  • Key Account Manager

    Apr 2018 - May 2019
• 

  Mahindra eMarket Ltd.

  May 2019 - May 2021

  Handling Business Development with group companies Heading sales of Mahindra Merchandise on M2ALL the Official Mahindra E-Store Heading Contact center Operations for Inbound customer service, Outbound accessories sales process, Warehouse operations & 2 client processes.

  • National Account Manager

    Apr 2020 - May 2021

  • Category Manager

    Oct 2019 - May 2021

  • Operations Manager

    May 2019 - Sept 2019
• 

  Abundant Life International Stream

  Jun 2021 - now

  Trust Secretary