Adam Wielgus

Experience

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  X-Serwis

  Jan 1995 - Jan 1996

  Instructor
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  TVP Polish Television (Telewizja Polska S.A)

  Jan 1999 - Jan 2003

  Technician / 3D Designer
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  Bit Solutions

  Jan 2004 - Jan 2011

  Technical Service Engineer

  Responsibilities:• Authorized Service of HP ProLiant ML/BL servers and HP Blade Systems

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  Green Capital City

  Jan 2011 - Jan 2012

  Technical Service Engineer
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  Talex S.A.

  May 2012 - Jan 2015

  Technical Service Engineer

  Responsibilities:• Managing tickets via TalDesk System – assigned by their schedulers • Support for network infrastructure• Participation in the development of projects and changes to the network infrastructure• Hardware diagnostics and repairs • Desktop/laptop Installation – Lenovo/Dell/HP• Peripherals installation• Software Installation and configuration • Customer facing - speaking with end-users or requestors to arrange installations.• Work with Site Support Engineers (Tier 2 and Tier 3) to resolve or escalate more complex issues• Vendor facing – break fix deal with Warranty Calls and bookings • Relocations of IT equipment• Inventory of IT equipment Daha az göster

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  Diverse Consulting Group Sp. z o.o.

  Jan 2015 - Jan 2017

  IT Infrastructure Analyst (Citi Contractor)

  Key responsibilities:• Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution. • Technology request fulfillment. • Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided. • Supporting end users in the use of IT equipment. • Work stations’ (Desktop\Laptop\WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards. • IT infrastructure and teleconference support. • Communication with Third Party Suppliers and supervision over processes performed by Vendors.• Participation in IT/network infrastructure changes and development. • Software, computer hardware peripheral installation and actualization.• Supporting anti-virus protection environment. • Management and control over tech rooms in accordance to Citi polices and Media/ETM effective management. • IT asset effective management. • PCM creation, actualization. Daha az göster

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  Citi

  Mar 2017 - now

  GCC network monitoring and Level 1 support team. Old duties... new goals.

  • Network Analyst

    Jan 2018 - now

  • IT Infrastructure Analyst 2

    Mar 2017 - now