Adam Wielgus

Adam Wielgus

Instructor

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location of Adam WielgusWarsaw, Mazowieckie, Poland

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  • Timeline

  • About me

    Network Analyst at Citi

  • Education

    • Technical College in Warsaw

      1990 - 1995
      Specialty: Digital Electronics
    • Warsaw University of Technology

      1995 - 1999
      Faculty of Mechatronics
  • Experience

    • X-Serwis

      Jan 1995 - Jan 1996
      Instructor
    • TVP Polish Television (Telewizja Polska S.A)

      Jan 1999 - Jan 2003
      Technician / 3D Designer
    • Bit Solutions

      Jan 2004 - Jan 2011
      Technical Service Engineer

      Responsibilities:• Authorized Service of HP ProLiant ML/BL servers and HP Blade Systems

    • Green Capital City

      Jan 2011 - Jan 2012
      Technical Service Engineer
    • Talex S.A.

      May 2012 - Jan 2015
      Technical Service Engineer

      Responsibilities:• Managing tickets via TalDesk System – assigned by their schedulers • Support for network infrastructure• Participation in the development of projects and changes to the network infrastructure• Hardware diagnostics and repairs • Desktop/laptop Installation – Lenovo/Dell/HP• Peripherals installation• Software Installation and configuration • Customer facing - speaking with end-users or requestors to arrange installations.• Work with Site Support Engineers (Tier 2 and Tier 3) to resolve or escalate more complex issues• Vendor facing – break fix deal with Warranty Calls and bookings • Relocations of IT equipment• Inventory of IT equipment Daha az göster

    • Diverse Consulting Group Sp. z o.o.

      Jan 2015 - Jan 2017
      IT Infrastructure Analyst (Citi Contractor)

      Key responsibilities:• Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution. • Technology request fulfillment. • Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided. • Supporting end users in the use of IT equipment. • Work stations’ (Desktop\Laptop\WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards. • IT infrastructure and teleconference support. • Communication with Third Party Suppliers and supervision over processes performed by Vendors.• Participation in IT/network infrastructure changes and development. • Software, computer hardware peripheral installation and actualization.• Supporting anti-virus protection environment. • Management and control over tech rooms in accordance to Citi polices and Media/ETM effective management. • IT asset effective management. • PCM creation, actualization. Daha az göster

    • Citi

      Mar 2017 - now

      GCC network monitoring and Level 1 support team. Old duties... new goals.

      • Network Analyst

        Jan 2018 - now
      • IT Infrastructure Analyst 2

        Mar 2017 - now
  • Licenses & Certifications

    • APS - HP LaserJet Solutions

      Hewlett-Packard
      Jul 2012
    • APS - HP BladeSystem

      Hewlett-Packard
      Jun 2012
    • VEP Low-End Mono LaserJet Service Qualification

      Hewlett-Packard
      Jul 2012
    • HP Commercial Desktops, Workstations and Notebooks Service Qualification

      Hewlett-Packard
      Apr 2013
    • HP Commercial Desktops, Workstations and Notebooks Service Qualification (Relase 3.0 / 2015)

      Hewlett-Packard
    • APS - HP ProLiant ML/DL Servers

      Hewlett-Packard
      Jul 2012
    • TPS Mono LaserJet Service Qualification

      Hewlett-Packard
      Jul 2012