
Alyx Heather
Customer Assistant

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About me
Junior Marketing Manager at THQ Nordic GmbH
Education

Aberystwyth University
2011 - 2014Genetics and Human Health
Experience

Tesco
Sept 2016 - Aug 2019Customer Assistant-Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements.-Describe merchandise and explain the use, operation and care of merchandise to customers.-Recommend, select and help locate or obtain merchandise based on the customer's needs and desires.-Answer questions regarding the shop and its merchandise.-Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.-Sell or arrange for delivery, insurance, financing or service contracts for merchandise. Show less

Microsoft
Feb 2017 - Jun 2020Microsoft Content Provider-Maintain hardware and software including the installation of audio-visual equipment.-Stage work interacting with an audience and keynotes.-Time Management and scheduling including forecasting.-Building day to day repore with audience.-Understanding of the latest trends.-Work alongside PR companies like Deadgood Media.-Tournament experience.-Studio streaming experience (Mixer NYC Studio).

Twitch
Jun 2020 - Jul 2024Partnered Content CreatorTwitch.TV/UnicornGaming [Partially retired]-Maintain hardware and software including the installation of audio-visual equipment.-Stage work interacting with an audience and keynotes.-Time Management and scheduling including forecasting.-Building day to day repore with audience.-Understanding of the latest trends.-Work alongside PR companies like DeadGood Media.-Tournament experience.-Studio streaming experience (Mixer NYC Studio)

Decentraland
Mar 2021 - Jun 2021Community Moderator & Streamer-Moderate social media and community platforms,-Develop and expand community outreach efforts,-Liaise with the product and content teams to make sure that the community is up to datewith any changes that happen inside the platform,-Keep an active stream of communication between the development team and thecommunity,-Stream Decentraland-sponsored and community events as well as the exploration of diverseexperiences built in the platform,-Identify common issues based on community feedback and escalate them quickly andefficiently to the relevant internal parties. Show less

THQ Nordic
Mar 2022 - nowJunior Marketing Manager- A passion and deep understanding for the video game industry, focusing on the AA market.- Create global marketing campaigns for a leading AA publisher in the video game industry.- Create compelling narratives that resonate with our audience by utilising expertise in content marketing and storytelling.- Stay up-to-date on marketing trends and technologies to boost engagement and maximise visibility.- Work with cross-function teams, such as producing, developers and external partners to make marketing efforts align with business objective.- Develop effective marketing plans that produce results. Show less
Licenses & Certifications
- View certificate

Administrative Professional Tips
LinkedInJan 2021 - View certificate

Social Media Marketing: Managing Online Communities (2015)
LinkedInFeb 2021
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