Roger Smith

Roger Smith

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  • Timeline

  • About me

    Customer Success Technology Director at Digitate

  • Education

    • Sheridan College

      2003 - 2004
      Diploma Computer Programming
  • Experience

    • Loblaw Companies Limited

      Mar 2006 - Jul 2022

      ● Developed and maintained the AI and Automation Strategic Roadmap for Loblaw● Led team of ~10 resources as Solutions Lead responsible for enterprise roll out of automated IT issue resolution and prevention. - NLP was used to process inbound tickets to identify issues from multiple sources without a common format - Machine learning identified and set runtime alarms on scheduled jobs and then automated resolution - System was resolving around 40000 tickets a month by the end of 2018● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade, which brought Loblaw and Shoppers Drug Mart to a unified platform Show less ● Evaluated and recommended an AI-based system to automate ticket resolution and prevention.● Led team of ~10 resources as Solutions Lead responsible for pilot roll out AI-based automated IT issue resolution and prevention and delivered it in Sept 2017. System was resolving ~4500 incident tickets per month by the end of 2017.● Led 3 distributed teams across multiple organizations (~20 resources total) to support and upgrade CA Identity & Access Management Suite, BMC Remedy, MS Active Directory and additional MS Authentication Services (Cert Authority, NPS, SCEP, FIMCM)● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade to bring Loblaw and Shoppers Drug Mart to a unified platform● Subject Matter and Solutions Expert on Active Directory Harmonization project to bring Loblaw and Shoppers Drug Mart together on one AD Domain● Maintained PCI compliance across accountable portfolio● Performed proof-of-concept of 3D printing for a variety of retail mounts and fixtures Show less

      • Principal Enterprise Architect

        Jun 2019 - Jul 2022
      • Sr Expert, Technology Enablement

        Oct 2018 - Jun 2019
      • Expert, Disruptive Technology

        Nov 2017 - Oct 2018
      • Technical Lead, Disruptive Technology

        Apr 2016 - Nov 2017
      • Sr. Systems Analyst

        May 2012 - Apr 2016
      • Systems Analyst

        Sept 2008 - May 2012
      • Sr. Software Developer

        Mar 2006 - Sept 2008
    • Digitate

      Aug 2022 - now
      Customer Success Technology Director
  • Licenses & Certifications

    • Mitigating Security Vulnerabilities on Google Cloud

      Coursera | Google
      Sept 2021
      View certificate certificate
    • Networking in Google Cloud: Hybrid Connectivity and Network Management

      Coursera | Google
      Sept 2021
      View certificate certificate
    • Google Cloud Fundamentals: Core Infrastructure

      Coursera | Google
      Sept 2021
      View certificate certificate
    • Managing Security in Google Cloud

      Coursera | Google
      Sept 2021
      View certificate certificate
    • Networking in Google Cloud: Defining and Implementing Networks

      Coursera | Google
      Sept 2021
      View certificate certificate
    • Ignio Certified Sales Engineer - WLM

      Digitate
      Sept 2022
      View certificate certificate
    • AWS Certified Solutions Architect - Associate (SAA)

      Amazon Web Services
      Apr 2018
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Dec 2019
      View certificate certificate
    • ITIL V3 Foundation

      Pultorak and Associates
      Jan 2009
    • ITIL V3 Intermediate Service Operation

      BMC Software
      Jan 2012