Roger Smith

Experience

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  Loblaw Companies Limited

  Mar 2006 - Jul 2022

  ● Developed and maintained the AI and Automation Strategic Roadmap for Loblaw● Led team of ~10 resources as Solutions Lead responsible for enterprise roll out of automated IT issue resolution and prevention. - NLP was used to process inbound tickets to identify issues from multiple sources without a common format - Machine learning identified and set runtime alarms on scheduled jobs and then automated resolution - System was resolving around 40000 tickets a month by the end of 2018● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade, which brought Loblaw and Shoppers Drug Mart to a unified platform Show less ● Evaluated and recommended an AI-based system to automate ticket resolution and prevention.● Led team of ~10 resources as Solutions Lead responsible for pilot roll out AI-based automated IT issue resolution and prevention and delivered it in Sept 2017. System was resolving ~4500 incident tickets per month by the end of 2017.● Led 3 distributed teams across multiple organizations (~20 resources total) to support and upgrade CA Identity & Access Management Suite, BMC Remedy, MS Active Directory and additional MS Authentication Services (Cert Authority, NPS, SCEP, FIMCM)● Subject Matter and Solutions Expert on the ~$2.5 million Identity and Access Management upgrade to bring Loblaw and Shoppers Drug Mart to a unified platform● Subject Matter and Solutions Expert on Active Directory Harmonization project to bring Loblaw and Shoppers Drug Mart together on one AD Domain● Maintained PCI compliance across accountable portfolio● Performed proof-of-concept of 3D printing for a variety of retail mounts and fixtures Show less

  • Principal Enterprise Architect

    Jun 2019 - Jul 2022

  • Sr Expert, Technology Enablement

    Oct 2018 - Jun 2019

  • Expert, Disruptive Technology

    Nov 2017 - Oct 2018

  • Technical Lead, Disruptive Technology

    Apr 2016 - Nov 2017

  • Sr. Systems Analyst

    May 2012 - Apr 2016

  • Systems Analyst

    Sept 2008 - May 2012

  • Sr. Software Developer

    Mar 2006 - Sept 2008
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  Digitate

  Aug 2022 - now

  Customer Success Technology Director