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Dhiresh Made

Dhiresh Made

Customer Relations Executive

Followers of Dhiresh Made7000 followers
location of Dhiresh MadePune, Maharashtra, India

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  • Timeline

  • About me

    Sales & Marketing Professional

  • Education

    • Symbiosis Institute of International Business

      2015 - 2017
      Master of Business Administration (MBA) Marketing

      Activities and Societies: Organised Incontro MUN (Model United Nations) Markediction(Marketing Club) organised Marketing Conclave

  • Experience

    • Bay Area Credit Service I Private Limited

      Apr 2009 - Jan 2010
      Customer Relations Executive

      • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.• Worked in call center environment handling manual and automatically dialed outbound calls.

    • IBM Daksh

      Feb 2010 - Mar 2011
      Customer Service Representative

      • Responded to customer requests for products, services and company information.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

    • Verve Global Services Pvt Ltd

      May 2011 - Nov 2011
      Market Research Analyst (Inside Sales)

      • Identified appropriate marketing channels and target customers for campaigns.• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.• Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.

    • Tech Mahindra

      Dec 2011 - Jun 2014
      Customer Relations Advisor (Sales)

      • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Trained and developed new sales team associates in products, selling techniques and company procedures.

    • SRV Media

      Apr 2016 - May 2016
      Business Development Intern (Team Lead)

      • Developed and delivered engaging sales presentations to convey product benefits.• Mentored and guided colleagues to foster proper completion of assigned duties.• Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production life cycle, from concept to execution.

    • Kider India Private Limited

      Feb 2017 - Sept 2017
      Management Trainee (Key Account Management)

      • Leveraged strategic planning to penetrate key accounts.• Maintained responsibility of sales, contracts, negotiations and reporting for account worth over Rs.15Cr.• Drove performance initiatives, facilitating 300% revenue increase.• Consistently achieved top ranking in revenue and profit growth.• Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.• Resolved conflicts and negotiated mutually beneficial agreements between parties. Show less

    • F1 in Schools

      Dec 2017 - Sept 2020
      Regional Manager West India - Tech Club - F1 in Schools India

    • Area 37

      Aug 2020 - Jul 2022
      Head of Marketing (Consultant)

  • Licenses & Certifications

    • Market Place Live

    • Lean SIX Sigma

      KPMG

    • Google Analytics

      Google