Ling Luo

Experience

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  IIT Stuart School of Business

  May 2014 - May 2015

  Dean’s Office Assistant

  • Acted as liaison between Dean and community to support and promote IIT Stuart events and activities; • Provided administrative services including inventory procurement, correspondences and calendar maintenance.

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  Chowbus

  Oct 2014 - Sept 2015

  Entrepreneur & Co-founder

  • Owned and operated an O2O(Online-to-Offline) food order and delivery Start-up• Directed Marketed and sold more than 4000 Chinese cuisine lunchbox and Asian snacks• Researched and analyzed the food delivery market and re-focus business in response to market segmentations and competition, making sure firms always offered quality and competitive products • Consistently maintained a high-standard performance record via marketing strategy, follow-through, and specific attention to detail which can result in higher sales Show less

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  Northern Trust Corporation

  Jul 2015 - Jul 2017

  Investment Operation Analyst

  • Performed timely, accurate execution and settlement for fund investments operation by serving 30+ Investment Managers and Brokers on behalf of the custody side, ensuring trade settled over $100B in trade value per day • Developed VBA based tools to automate trading records reporting improving trading accuracy by 80% • Created, maintained and analyzed daily reporting, Profit and Loss reconciliation for 200+ repo contracts • Extracted time series of trading data from Crystal Reports and utilized DTCC / STS systems to monitor trade notifications • Communicated unresolved trade issues to clients and brokers to ensure resolutions by market closing and resolved various inquiries efficiently from cross-functional internal teams on daily basis• Saved client’s penalties for $100K+ during periods of desk coverage and Improved client’s satisfaction rate Show less

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  Heartland Angels

  Jun 2017 - Sept 2017

  Venture Capital Intern
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  ICF

  Oct 2017 - Dec 2019

  Business Data Analyst

  Overview: Perform strategic consulting support to implement of commercial and industrial energy efficiency (EE) programs serving the largest utility in Midwest client and provide data expertise throughout entire life-cycle• Led the financial rebate, budget accruals, energy savings, and customer participation forecasting for utility client’s EE program with annual budget of ~$47M rebate fund and ~300GWh in energy savings, achieving a small prediction variance (+-5%) in both short and long-range plan • Conducted data analysis to provide business insights and advise quantitative solutions in full-cycle program including EE equipment offering optimization, forecast variance, channel sales and geography sales trend etc., various KPI metrics tracking to make strategic decisions• Developed enhanced marketing strategies by applying geographic and business type segmentations based on customer energy consumption, historical participants data (Salesforce and open data source) driving the increase in projects pipeline• Built an ETL tool with Python to web-scrap and import data into Access Database to save 60% of the process time• Created Power BI data visualization dashboards to support management’s briefing and decision making• Collaborated with program leads, engineers, and outreach teams to support strategic program planning, including economic scenario analysis, business opportunities and risk assessment Show less

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  The Spur Group

  Jan 2020 - Mar 2021

  • Provide data-analytic advisory to Microsoft Azure Marketing Customer Success & Growth team to study customer Azure consumption, uncover Go-To-Market (GTM) strategies on business impact, and discover the multiple touchpoints to acquire, engage and retain Azure customers• Team up with engineers, partners & field sales and PMs to conduct ML&AI data modeling to understand, track and predict marketing investment return (ROI) based on customer cohort and customer journey analysis• Independently build end-to-end BI Solutions including data integration from various sources and BI Dashboard design using KQL (MSFT Azure SQL), SQL Server, Adobe Analytics API, and Azure Storage Tables, that empower the stakeholders to track and evaluate KPIs across channels Show less

  • Senior Data Analytics Consultant

    Aug 2020 - Mar 2021

  • Data Analytics Consultant

    Jan 2020 - Aug 2020
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  Home Partners of America®

  Mar 2021 - now

  Serves as a lead product manager for the company B2C products: Resident App & Web and B2B products: operational software products (Resident underwriting, Property transaction) across ~$10B SFR portfolio serving ~55k residents• Drove the company’s first native Resident App product strategy and execution and collaborated with executives to align product vision, prioritized product roadmap and implemented Go-To-Market plan • Defined and implemented the resident App product metrics including adoption & churn rate; key functions usage (payment, maintenance, communication, lease) via PowerBI to drive ongoing product improvement that align with company’s level 1 OKR: customer obsession • Led a team of 10 people including PMs, UI/UX and Engineers to conduct various user research to uncover the needs, validate the function usability and product agile development process resulting 3 months of entire product MVP release• Led the development of for the company’s property acquisition, disposition platforms, resulting in successful completion of ~10k single-family property acquisition• Built the in-house tenant underwriting ops platform that integrated with multiple 3rd party vendors like Plaid, AmRent• Worked with executives to conducted market researched segmentation and develop value proposition for commercializing company’s property transaction and management software solutions Show less

  • Group Product Manager

    Oct 2024 - now

  • Senior Product Manager | Solving Complex Problems

    Sept 2022 - Oct 2024

  • Product Manager

    Jan 2022 - Aug 2022

  • Product Analyst

    Mar 2021 - Dec 2021