Björn Lyngsjö

Experience

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  Kompetensutvecklarna AB

  Jul 1997 - Oct 1997

  Instructor / Educator

  Worked as an instructor and teacher for a PC support course with elements of hardware, DOS and Windows environment.

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  Falck Computer Care

  Sept 1997 - Jan 1998

  Team Leader

  Worked in part with customers via telephone support. Working as a team leader involved to assist the others in the problems and even plan their days so they worked as efficiently as possible.

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  Swedish Match

  Jan 1998 - Nov 1998

  IT Technician

  Worked mostly with the support of end users. I created and held a course for users in the office in connection with upgrading the operating system and applications.

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  AVEVA

  Dec 1998 - Jul 2004

  System Administrator

  Worked mostly in projects where my focus was on security, surveillance and maintenance. The company that has offices around the world are mainly into Microsoft products. I had the responsibility for implementing disc encryption on laptops around the globe, web surveillance was also one of my responsibilities.

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  OKQ8

  Sept 2004 - Sept 2005

  Transport Administrator

  Worked with the administration involved in fuel distribution. I was responsible for ensuring that gas stations, private and corporate customers were promised amount on time. Below me, I had a driver and truck that I put up the schedule for each day. If necessary, I helped also with IT-related issues in the office both locally and with headquarters in Stockholm.

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  Topnordic

  Dec 2005 - Jun 2006

  IT Consultant

  Worked with Topnordic (now ATEA) customers when problems arose with different parts of the customer environment. It could include everything from PCs to servers, printers and networks. Worked a lot to create additional sales if the need was at a customer. After an education at HP focused much on creating a rational skrivarmiljö with accompanying software at Tetra Pak, which I also implemented (JetAdmin).

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  Poolia Sverige

  Sept 2006 - May 2007

  IT Consultant

  Worked on a rollout project to Apoteket in Southern Sweden in cooperation with Logica. It is meant to replace old equipment to new and connect with new server and software. The work also went on to set up card machines, etc. and help the staff when necessary.

• 

  Hewlett Packard Enterprise

  Sept 2007 - Jul 2009

  Strategic Incident Manager

  I worked with critical infrastructural incidents where the team I was a part of handled and fixed them in the timeframe that was ordered. The position consisted of being structured, having multiple tasks simultaneously and moving the incident forward. I also was appointed to handle meetings to inform the customer of any progress and answer question that might arise.

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  ONE CC AB

  Jan 2011 - Jul 2011

  IT Site Engineer

  I worked with daily routines such as exchange and implementation of hardware and software. The work is projects driven by the development of new products and streamlining of procedures in the organization. The role involves dealing with matters in queues and being proactive to prevent problems.

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  Lunds universitet

  Sept 2011 - Jun 2013

  IT Consultant/Problem Manager

  I worked with daily routines such as implementation of hardware and software. The job expects you to be project driven to streamlining the procedures in the organization. The role also involves taking care of matters in the queues and be proactive to prevent problems. In jan-2013 I was appointed the role as problem manager on test to try out the process before going live. This entails setting up the process, document it aswell as being responsible for developing the process once it's up and running. Show less

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  Lunds universitet

  Nov 2014 - Jan 2017

  I worked with daily routines such as implementation of hardware and software. The job expects you to be project driven to streamlining the procedures in the organization. The role also involves taking care of matters in the queues and be proactive to prevent problems. In jan-2013 I was appointed the role as problem manager on test to try out the process before going live. This entails setting up the process, document it aswell as being responsible for developing the process once it's up and running. Show less

  • Problem Manager/ServiceNow Developer

    Aug 2015 - Jan 2017

  • IT Technician/Problem Manager

    Jul 2013 - Dec 2015

  • Project Member

    Nov 2014 - Aug 2015
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  Fujitsu

  Feb 2017 - now

  Senior ServiceNow Developer/Architect

  Working as a consultant against Fujitsu customers regarding support, implementation and development of ServiceNow platform.