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Gaganpreet Singh Gulati

Gaganpreet Singh Gulati

Senior voice analyst

location of Gaganpreet Singh GulatiDelhi, India

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  • Timeline

  • About me

    Training and Quality Manager at Adobe

  • Education

    • Mata jai kaur public school

      -
      High School Business/Commerce, General 85%

    • Delhi University

      2013 - 2015
      Master's Degree M.COM

      Activities and Societies: Subjects covered in Majors - 1. International Marketing 2. Advertising and Sales Management 3. Consumer Behaviour 4. Supply Chain Management and Logistics Subjects covered in Minors - 1. Strategic Cost Management 2. Accounting Theory and Financial Reporting

    • Sri Guru Tegh Bahadur Khalsa College

      -
      Bachelor's Degree B.Com Honours 65%

  • Experience

    • Cognizant

      Aug 2014 - Apr 2022
      Senior voice analyst

    • Adobe

      Aug 2015 - now

      As a Retention analyst , we manage the cancellation queries. We analyse the option on the account and discuss the further course of action . Got promoted to senior level in 1 year time. Also , handled the escalations queries.

      • Manager, Training and Quality , SMB and Enterprise Business, Adobe

        Feb 2022 - now

      • Partner Enablement Manager

        Jun 2019 - Apr 2022

      • Lead

        Aug 2017 - May 2019

      • Senior Analyst- Client Retentions

        Aug 2016 - Jul 2017

      • Retention Analyst

        Aug 2015 - Jul 2016

  • Licenses & Certifications

    • Adobe Captivate Essential Training

      LinkedIn
      Mar 2020
      View certificate certificate

    • Learning and Development Professionals

      KPMG India
      Dec 2019

    • Advertising on Facebook

      LinkedIn
      May 2019
      View certificate certificate

    • Best practices for Quality management

      COPC Inc.
      Feb 2022