
Ozichi Ekwuribe
Client Record Officer

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About me
Proactive Virtual Assistant || Customer Service Specialist || Telemarketing Officer✅
Education

Abia State University
2003 - 2007BSc Business Management
Experience

Stanbic IBTC Pension Managers Limited
Feb 2018 - Oct 2018Client Record Officer● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.● Carried out day-day-day duties accurately and efficiently.● Demonstrated respect, friendliness, and willingness to help wherever needed.● Filled and boxed all documentation as necessary and maintained client files.● Maintained company databases to ensure quick retrieval of information.

Aurora Reproductive Healthcare
Nov 2018 - Dec 2020Client Liaison Officer● Generated comprehensive reports regarding incidents, events, and important businessmatters.● Managed client's feedback and complaints, monitored client's data, and payment plans, andbooked appointments.● Answered nearly 60 calls daily from customers inquiring about general companyinformation.● Provided support and assistance to other management teams.● Arranged appointments with the client and the management team.

Brit Property Nigeria Ltd
Jul 2022 - nowSales Executive● Achieved sales goals and service targets by cultivating and securing new customer relationships.● Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.● Analyzed past sales data and team performance to develop realistic sales goals.● Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.● Exceeded sales goals by implementing aggressive sales programs.

Polished Coach
Nov 2022 - Sept 2023Executive Personal Assistant● Organized and maintained appointments, incoming emails, faxes, and posts, often corresponding on behalf of management.● Coordinated travel, visas, and accommodations and, occasionally, traveled with management, took notes or dictation at meetings, and provided general assistance during presentations.● Responsible for drafting the majority of written correspondence and communication.● Scheduled vital information to make the work smoother and learned responsible skills.● Provided business services for guests, such as sending or receiving emails or shipping packages. Show less
Licenses & Certifications
- View certificate

ALX Virtual Assistant Course_Honors
Alx_africaSept 2022 - View certificate

Customer Service Foundations
LinkedInFeb 2022
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