Tishana Assing, CHSP

Experience

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  Chick-fil-A-Franchise

  Mar 2009 - Nov 2012

  Operations Shift Manager

  • Increased sales while minimizing food, beverage, and labor costs• Responded to issues and turned dissatisfied guests into return guests• Managed a crew of seven employees, delegated responsibilities, and motivated the team to reach high levels of success• Completed all opening and closing procedures

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  Atlanta Marriott Northwest at Galleria

  Aug 2012 - Apr 2015

  Assistant Front Office Manager

  Previous Positions: Front Desk Agent, Front Desk Supervisor (4/12-8/14)• Advanced to a management role with oversight of the daily operations of 18 employees in a 400 room hotel • Created weekly schedules for the department with an emphasis on productivity per occupied room to keep labor costs in line with budgeted numbers • Served as the first line of defense to assist and resolve any guest issues in person, over the phone, through email, and through Customer Care and GuestVoice• Supervised the staff to ensure the day was run as efficiently as possible and disciplined the ones who failed to achieve those results Show less

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  The Georgian Terrace Hotel

  Apr 2015 - May 2021

  Catering/Corporate Sales Manager

  Previous Positions: Accounts Receivable, Sales Coordinator, SMERF Sales Manager •Solicit, negotiate and book new and repeat business through telemarketing, mailing, referrals, etc. to maximize room and banquet revenues. Groups of 20 rooms or more.•Plan, up-sell and detail the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, etc. Complete the contracts, prepare areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.•Participate in the daily business review meeting, pre-convention meetings, training, and other sales-related meetings.•Work with other departments within the hotel to provide quality service to customers.•Develop and maintain knowledge of market trends, competition, and customers.•Fielding sales inquiries and accurately identifying the correct sales manager to handle the lead •Serving as the primary contact for upcoming entertainment groups, personally ensuring all requests are processed promptly•Managed past due accounts through the aging report and assured debts didn’t pass 90 days•Collected deposits for future groups and prepared accurate bills for groups who recently departed the hotel•Selling guest rooms and meeting room.•Prospecting for and generating business.•Conducting site tours.•Preparing and presenting effective proposals, contracts, banquet & event orders, customer correspondence, group resumes and other sales documents.•Preparing sales reports.•Filing, documenting and record keeping.•Participation in social media and other marketing efforts as directed.•Cold calls, sales appointments & networking Show less

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  Sonesta Hotels

  Jun 2021 - now

  Senior Sales Manager