Orlin Genchev

Experience

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  Cosmo Bulgaria Mobile

  Jan 2003 - Aug 2013

  Senior Voice Engineer

  - Unified Communication Senior Voice Engineer in Cosmo Bulgaria Mobile.- Support of internal VOIP network and servers.- Support of 200 remote sites - Support for next generation platforms- Assist delivery team with projects- Troubleshoot complex VOIP issues in large environments- Member of on-call rota to supply 24/7 support- Strong skills of Installation, maintenance, support, upgrade and troubleshooting of Cisco Voice applications and following version:Installation , setup , maintenance , upgrade and troubleshooting of :Cisco Unified Call Manager from 4.0 to 10.0 versions.Cisco Unified Presence 10.0Cisco Unity Connection 8.6Cisco Unified Contact Center Express 8.6Cisco WebEx Web Conferencing 2.0, Online Meetings, Desktop SharingCisco AS servers and routers .VMware -vCenter Server ApplianceVMware VirtualizationAvaya Definity G3Alcatel Omni PCXSiemens Hicom 150 Show less

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  Telenor

  Aug 2013 - Sept 2015

  Senior Fixed Operations Engineer

  - Unified Communication operations Engineer in Telenor Bulgaria- Tier 3 VOIP Support- Support for next generation platforms- Assist delivery team with projects- Project management - Troubleshoot complex VOIP and PSTN issues in large environments- Provide maintanance support of Telenor PSTN Gateway- Supply 24/7 support- Strong skills of Installation, maintenance, support, upgrade and troubleshooting of Cisco Voice applications and following version:Installation , setup , maintenance , upgrade and troubleshooting of several product:Cisco Unified Communication Manager from 4.0 to 10.5 versions.Cisco Video TelePresence Collaboration Cisco TelePresence Video Communication Server ControlCisco TelePresence Video Communication Server ExpresswayCisco TelePresence Conductor Cisco TelePresence ServerCisco TelePresence Management Suite - TMSCisco Unified Presence 8.5 to 10.5Cisco Unity Connection8.5 to 10.5Cisco Unified Communications Self Care PortalCisco Prime License ManagerCisco Unified Contact Center Express 8.6 to 10.5Cisco FinesseCisco WebEx Web Conferencing 2.0, Online Meetings, Desktop SharingCisco AS servers 5300,5400 and routersCisco PGW 2200 Softswitch- PSTN GatewayCisco Unified Border ElementCisco Session Border Controllers Wireshark packet analyzerVMware -vCenter Server ApplianceVMware Virtualization VMware vSphere 5.1Avaya Definity G3Alcatel Omni PCXSiemens Hicom 150Strong thorough knowledge of platform in a list. Debugging of SIP, H323 , MGCP, Q921,Q931 TLS Project managementCisco Video Conferencing collaboration. Call center platformsNice Recording Solution Genesys CTI Opencode IVRPSTN Gateways Show less

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  Eir Ireland

  Sept 2015 - Jan 2017

  Senior Cisco Unified Communications Engineer

  - Senior Unified Communication operations Engineer in Eir Managed Service centre- Tier 2/3 VOIP Support for Eir Business Customers- Support of large and diverse customer base- Support for next generation platforms- Assist delivery team with projects- Troubleshoot complex VOIP issues in large environments- Provide remote support for field engineers- Member of on-call rota to supply 24/7 support- Performing changes as per customers change control process- Liaising with Cisco TAC to resolve software & hardware issues- Strong skills of Installation, maintenance, support, upgrade and troubleshooting of Cisco Voice applications and following version:Cisco Unified Communication Manager all versions.Cisco Video TelePresence Collaboration Cisco TelePresence Video Communication Server ControlCisco TelePresence Video Communication Server ExpresswayCisco TelePresence Conductor Cisco TelePresence ServerCisco TelePresence Management Suite - TMSCisco Collaboration Endpoints (DX-series, SX-series);Cisco Unified Presence all versionsCisco Unity Connection all versionsCisco Unified Communications Self Care PortalCisco Prime License ManagerCisco Unified Contact Center Express all versionCisco FinesseCisco UCS ServersCisco Integrated Management ControllerCisco WebEx Web Conferencing 2.0, Online Meetings, Desktop SharingCisco Unified Border Element - CUBE Cisco routersWireshark packet analyzer VMware -vCenter Server ApplianceVMware VirtualizationVMware vSphere clientRed Box- Call Recording & Voice Recording .Avaya Communication Manager2Ring - Contact Centers - DASHBOARDS & WALLBOARDSStrong Troubleshooting skills and strong understanding of following protocols and applications: SIP, ISDN, H323,SCCP,MGCP,SRST, UDP,RTP,T37, T38,Fax, Wireshark packet analyzer, Translator X, CDR’s and etc.ISDN ,SIP, H323 , MGCP, Q921,Q931, TLS , UDP and etc. Show less

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  Integrity360

  Feb 2017 - Mar 2017

  Security Auditor

  Project Security audit of Voice infrastructure of enterprise companies .

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  Symantec

  Apr 2017 - now

  Principle IT Infrastructure Voice Specialist

  Principle IT Infrastructure Voice Engineer Symantec- Tier 3 Support for Symantec of Voice infrastructure - Support CUCM multi cluster environment in 4 continents - Support for next generation platforms- Working with architecture team delivering new projects- Troubleshoot complex VOIP issues in large environments- Provide remote support and training for T2 and T1 engineers- Member of on-call rota to supply 24/7 support- Liaising with Cisco TAC to resolve software & hardware issues.- Working with carrier providers and Toll Free numbers cloud portal management BT , Verizon - Support and configuration of various VOIP related products and tools - Strong skills of maintenance, installation, support, upgrade and troubleshooting of Cisco Voice applications Cisco Unified Communication Managers - multi cluster Cisco Unity ConnectionCisco Unified SIP Proxy - CUSP Cisco VXML Gateways Cisco ISR routers .VMware -vCenter Server ApplianceVMware VirtualizationCisco Expressway serversCisco Jabber Webex Cisco UCS servers UnifiedFX - Cisco Phone Management SoftwareSMACS Provisioning software for Cisco UC by Stack8 Enhanced Splunk MonitoringScienceLogic monitoring Net BrainLiveAction Network Performance Monitoring SoftwareTranslator X Show less

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  ZIRO

  Sept 2019 - now

  Remote - Senior UC Consultant at Ziro