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Paul Woodhouse

Paul Woodhouse

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location of Paul WoodhouseGreater Sheffield Area

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  • Timeline

  • About me

    Available for New challenges

  • Education

    • Stannington College

      1981 - 1984
      ONC Telecommunications Engineering

      ONC - Telecommunications

    • Brinsworth Comprehensive School

      1976 - 1981
      High School

    • Sheffield Hallam University

      1984 - 1986
      HNC Telecommunications Engineering

      HNC - Telecommunications

  • Experience

    • NCR Corporation

      Mar 2004 - Oct 2012

      Overall responsibility for delivery of Service to our Customers in North England and North Wales.Developed ERP to deliver the Engineering resource required to exceed customer expectations while delivering on very challenging financial targets.Managed 96 Engineers across the branch with the assistance of Team Leaders, setting KPIs on productivity with a very strong focus on Quality of repair..

      • Branch Service Manager

        Aug 2010 - Oct 2012

      • Network and Service Manager

        Mar 2004 - Aug 2010

    • Costa Coffee

      Oct 2012 - Dec 2012
      Customer Service Trainer

      • Use and cleaning requirements of Schearer Machine• How to make the various drinks offered and potential issues a customer may experience• Detail the expectations and areas covered by the auditor during their visit and the consequences of failing audits

    • Costa Coffee

      Mar 2013 - Apr 2014
      Customer Service Trainer

      • Talk about Costa history and the need to deliver every drink to Costa Brand Standards• Use and cleaning requirements of Schearer Machine fitted• How to make and present each drink with strict adherence to Costa Brand Standards• Queue Management and how to maximize up sell and on sell opportunities• Detail the expectations and areas covered by the auditor during their visit and the consequences of failing audits

    • Barron McCann

      Apr 2014 - Oct 2014
      Field Service Manager

      Managed a National team of Field Engineers with overall responsibility for Recruiting, Training and Performance Management.The role also included Account Management and Project Management as and when required

    • Tesco PLC

      Oct 2014 - Dec 2014
      Customer Service Trainer

      Scan As you Shop• Deliver Hardware overview and process Training including self-scan terminals• Provide customer service skills to ensure Colleagues are able to deal with service check issues• Customer recruitment best practice, how to deliver the best first impression of Scan as you Shop, customer retention is key to long term success• Liaise with Store Management to maximize the number of colleagues trained, this included varying my shifts to meet the requirements of the store Show less

    • Nationwide Building Society

      Jun 2015 - Jul 2015
      Commissioning Upgrade Engineer

      ATM Upgrade• Identify and rectify any existing faults• Install and configure new or upgrade existing Hardware• Install Windows 7 and configure TCP/IP settings• Responsible for Branch security out of hours• Complete all paperwork and tracking as per Customer requirements

    • HGS - Hinduja Global Solutions

      Sept 2015 - Oct 2015
      Technical and Customer Services Trainer

      • Assist with course development during Train the Trainer sessions• Deliver Course to candidates with mixed background and varying abilities• Assess candidates during training and provide additional support and one to one training as required• Adapt teaching methods to ensure group is engaged and fully understand the current topic

    • Lloyds Banking Group

      Oct 2015 - Dec 2015
      Senior Commissioning Upgrade Engineer

      ATM Upgrade - Concept Information Technology Limited (HBOS)ATM Upgrade• Compile and deliver a two day training course to new Engineers to the contract• Identify and rectify any existing faults• Install and configure new or upgrade existing Hardware• Install Windows 7 and configure TCP/IP settings• Provide Telephone support to Engineers• Complete all paperwork and tracking as per customer requirements

    • HGS - Hinduja Global Solutions

      Jan 2016 - Feb 2016
      Technical and Customer Services Trainer

      • Create bespoke Training to target specific Post Office Home Phone and Broadband Faults – Total Loss of Service• Adapt training to meet revised deadline• Provide go live support

    • Tesco PLC

      May 2016 - Jun 2016
      Upgrade Engineer

      Cineo Software Upgrade• Confirm Network Connectivity prior to Software load• Investigate and resolve Network or Hardware issues• Load Software and complete user acceptance

    • Sainsbury's Bank

      Jul 2016 - Sept 2016
      Senior Engineer

      ATM Upgrad• Identify and rectify any existing faults• Install and configure new or upgrade existing Hardware• Install Windows 7 and configure TCP/IP settings• Provide Telephone support to Engineers• Complete all paperwork and tracking as per customer requirements

    • Sky Betting and Gaming

      Oct 2016 - Jan 2017
      Business Analyst/Application Discovery Analyst

    • Wincor Nixdorf

      Feb 2017 - Jul 2017
      Lead Engineer

      ATM Installation, upgrade and software load.Support provided as and when required to fellow Engineers.

  • Licenses & Certifications

    • Continuous Improvement (CI) - Green Belt

      Jun 2012