Luis Anibal Nino

Experience

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  ITBC de Centroamerica

  Sept 2015 - Jul 2017

  Field Support Technician

  - Corrective Hardware Maintenance.-Hardware Warranty Administration.-IMACD-Assistance to Users.-Support Software.-Software Administration.

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  Stefanini - Outsourcing in GSK

  Jul 2017 - Oct 2018

  Systems Analyst Level 2

  -Detection, Failure Repair -Hardware - Software- in Desktops & Laptops, Backups, mail configuration and programs.-Attention to telephone services-Switches. telephone lines, communication equipment-Management and configuration of Videoconferencing Equipment -Voz, Data. -Servers -Detection-Repair of Faults, commissioning, lifting of services

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  GSK

  Oct 2018 - Jun 2019

  Computer System Validation Specialist in Glaxo Smith Kline

  1- Generate documentation to validate and confirm the validated status of the different independent computerized systems that control and / or record information on the manufacturing, packaging, cleaning, physicochemical analysis, microbial analysis, storage and critical support systems according to the guidelines of GSK policies and regulations regarding the validation life cycle. This includes, but is not limited to protocols, reports, risk / impact analysis and / or FMEAs. 2- Perform Compliance Determinations and / or validation documentation of Excel sheets according to the guidelines of the GSK policies and regulations. 3- Manage and control the electronic data (users / recipes / audit trails / back ups) of the equipment that control and / or record information on the manufacturing processes, packaging, cleaning, storage and critical support systems, as well as the documentation derived from said processes. Show less

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  Skechers

  Jun 2019 - Nov 2019

  Senior Systems Engineer

  Maintenance/troubleshooting/architecture of Skechers Active Directory infrastructure in a global domain environment Manage/maintain Skechers DNS infrastructure worldwide Employ scripting languages (PowerShell, Ansible, etc.) to automate repetitive work and affect change at enterprise scale Document all work thoroughly in trouble tickets, maintenance notifications, outage resolutions, service/network diagrams, runbooks, etc. Hardware/Software troubleshooting of server infrastructure Coordinate work with other engineers, DBAs, admins, etc. to accomplish tasks and mutual goals. Mentoring/knowledge transfer with other engineers to facilitate cross-training and mutual skill development Provide troubleshooting/problem resolution assistance to help desk and client services staff on issues requiring escalation Takes lead on escalated issues and coordinates the involvement of all necessary parties, including other business units, help desk staff, outside vendors, or third-party partners Assist other business units in evaluating proposed software, or hardware solutions On-call for scheduled and emergency after-hours support/maintenance Monitor systems infrastructure, and respond to service interruptions, performance degradations, or other adverse events Deployment of infrastructure in remote offices, either onsite or remotely as circumstances require Other duties as assigned. Show less

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  Quest Software

  Nov 2019 - Jun 2020

  Enterprise Technical Support Sr. Analyst

  Experienced in: • Backup and Restores • Windows and Linux OS • Virtualization Software (VMware, Microsoft) • Network troubleshooting • Microsoft Exchange and SQL • Cloud Computing (Microsoft Azure, Amazon)  Responsible for providing support and consulting for the data protection platforms AppAssure and Rapid Recovery  Provide functional solutions to Dell’s enterprise customers that use these platforms  Advice about the use and best practices of these tools  Follow up with opened cases/tickets that do not have an immediate solution  Initiate and coordinate conference calls, when applicable, with other support departments to provide a parallel solution related with the initial problem  Edit and/or create KB articles to improve and expand the current knowledge base used to troubleshoot and for customers to reference to  Provide deployment and configuration assistance when customers have purchased a dedicated server for the software Show less

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  DXC Technology

  Jun 2021 - Jan 2022

  Field Technical Support Representative III

  -Provide the Customer with an overview of installation activity, site-specific information, and access to appropriate contacts.-Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.-Deliver services, including customized services to large enterprise, complex or corporate accounts.-Use proactive monitoring procedures/tools to identify problem prevention opportunities.-Work closely with internal Service Desk teams to support Tier 1, real-time collaboration, conference centers, and events teams.-Provide technical support to clients before, during, and after events. Serve as a technical consultant to clients and staff.-Maintain pooled equipment inventory for on and off-site project support.-Maintain robust ticket logs.-Provide timely and descriptive reports of equipment malfunction.-Provide timely and descriptive reports of equipment repair, mitigation, and workarounds.-Serve as contact between customers, vendors, and internal staff for day-to-day event operations-Work with Service Desk to communicate room requirements and changes as they arise-Maintain conference rooms database containing specifications, digital images, room directions (print and electronic versions), audiovisual capabilities, standard room set up, and peripheral inventoryInspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations.-Assist with storing deliveries and equipment.-Foster working relationships with all service-related vendors. (internal and external).-Coordinate and track service of inventory through repair vendors (RMA process).-Suggest equipment and software to management to enhance efficiencies.-Provide support to clients and staff in diagnosis and resolution of AV-related problems.-Advise staff in event planning with regard to appropriate equipment use. Show less

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  DATUM REDSOFT

  Jan 2022 - now

  Systems Engineer

  Provide consulting to external customers, implement projects that are assigned, provide support to level one and two case assigned, analyze, develop products tailored to customer needs, advise support engineers in troubleshooting, support in proof of concepts (customer demonstration), creation of reports requested by customers either contractually or by any need, support the area of education in the delivery of courses, advise on the design of material and content for courses that are taught and obtain certifications.SPARC S-Series and T-Series (formerly CMT) Servers Field Delivery Support Consultant.Oracle Database Appliance Field Delivery Support Consultant.x86 Server Field Delivery Support Consultant.Nutanix Certified Associate.Skills: Solaris · Oracle Server SPARC · Oracle Linux Server · Oracle Enterprise Linux · Linux Administration · Red Hat Linux. Jboss EAP Deployment Show less