Experience

• 

  Ten senses ltd

  Aug 2008 - Oct 2010

  Shop assistant

  • communicating with customers, presenting goods, merchandising, consulting, working with electronic cash register and control​​ing the inventory

• 

  At&t

  Nov 2010 - now

  Customer focused project manager,project implementation at a global level for customers all over the world; direct contact and reporting to the lead customers, delivering complex network projects within tight dead lines. Responsible for end to end delivery, milestone tracking and driving the issues to successful resolution. Interfacing directly with multiple internal teams, ensuring the teams understand their responsibilities to meet customer expectations. Exceptional problem-solving, responsiveness and communication skills. Demonstrating great working level of important behaviors to accomplish specific business targets. Show less • Manage multiple high profile customers simultaneously• Responsible for the implementation of the initial network installation and migration to the customer service environment.• Act as single point of contact for Account team and customer for planning, scheduling and resolving any issues that may arise during the network implementation and migration for each project including acceptance test and migration from the customer’s current environment• Prepare the installation plan in cooperation with the customer including the coordination of the customer acceptance test and migration from the customer’s current environment.• Develop a detailed installation and migration plan for each customer site and establish a phased installation and migration schedule in conjunction with Regional/Global Project Managers.• Responsible for coordination, scheduling and procurement of all necessary equipment needed for each project.• Schedule, order and ensure on-time delivery for installation of at&t and vendor provided hardware, software and circuits needed for the project.• Provide accurate and timely customer metrics and forecast information and recommendations to senior management team. Show less Coordinate delivery of the EVPN service:• Managing project implementation phase• Act as a primary contact for customers and internal teams• Coordination of the circuit and hardware ordering and delivery with the circuit provisioning team,• Assuring project on time delivery, including daily communication with customers, project resource coordination and stakeholder management,• Scheduling the Test&Turn up and activation of circuits,• Participation on the circuit, hardware or other troubleshooting. Show less

  • Project Manager

    Nov 2019 - now

  • Senior Order Manager

    Jan 2013 - Nov 2019

  • Project Implementation Manager

    Nov 2010 - Dec 2012