
Timeline
About me
Premium Cabin Flight Attendant - Emirates Delivering a world class customer service on board that meets and exceeds customer expectations.
Education

Maurice ravel college
2008 - 2010Higher technician national certificate international business/trade/commerceMarketsCurrenciesCulture/societyPolitical differencesFinancial managementHow companies and multinationals affect countriesSupply and demand

Université paris 8
2010 - 2011Business/commerce, general
Experience

Emirates
May 2014 - nowFirst class cabin flight attendantMy role for the international airline involved providing extensive inflight services in business/first class and working with other multinational cabin crew to ensure the safety and comfort of the passengers meets compliances with government and company regulations.Key Responsibilities:• Responsible for the safety and comfort of guests• Pre-flight briefings• Dealing with high net-worth individuals in a professional and mature manor• Completing correct forms and reports during and after the flight• Promoting the sale of duty free products• Dealing with difficult passengers and situations• First aid• Flight safety control• Grooming standards.Performance: Gained license to operate flights on airplanes: Boing 777, Airbus 380-800Created effective working relationships and communication with culturally diverse and varying senior staff and colleaguesDisplayed exemplary behavior to maintain a safe work environment Caring, warm and courteous to all passengers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.Ensured passengers with special needs and or expectations receive special care and attention and are provided with the Emirates services specially designed for them. Show less
Licenses & Certifications
- View certificate

Creating positive conversations with challenging customers
LinkedinJul 2020 - View certificate

Customer service foundations
LinkedinJun 2020
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