Experience

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  Perdm contact marketing & perdm services ltd

  Jan 2009 - Dec 2010

  Sales rep/team leader
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  Cork institute of technology

  Sept 2011 - Jun 2014

  Marketing student
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  Meteor

  Aug 2012 - Jun 2013

  Retail sales advisor

  Part-time retail sales role, with a large focus on customer service.

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  The lee valley golf & country club

  Jun 2013 - Sept 2013

  Bartender

  Summer work while while in college.Gained great experience in a new industry for me.

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  Abtran

  Jul 2014 - Feb 2015

  Customer service agent

  Call center customer support agent.

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  Recruitireland.com

  Mar 2015 - Sept 2016

  Business development executive

  Lead generation, sales calls, meetings and presentations, client account management, post advertisements on the website, data entry/database management, attend industry events such as conferences and exhibitions, set and attend sales/client meetings, attend and contribute to monthly and quarterly progress review meetings.

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  Cso (central statistics office)

  Mar 2016 - Jun 2016

  Census enumerator

  Deliver National Census 2016 household forms. Explain how it works and answer any questions. Track, survey, check and report deliveries, no. of households, vacant houses etc. Collect and check forms. Assist any responders who had difficulties. Track/report collections and summarise results and trends in the area.

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  Voxpro

  Oct 2016 - Apr 2017

  Technical support specialist

  Provided first line support to customers for infrastructure and product related requests in the field of online payment processing. Answered calls and emails providing support for order management, e-commerce security and product related issues.Investigated, solved and communicated technical solutions on a case by case basis.Maintained and supported quality and statistical standards at all times.Exceeded productivity and quality targets at each monthly and fortnightly review.

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  Trailfinders

  Apr 2017 - May 2019

  Travel sales consultant

  Took inbound sales calls and emails to consult with potential customers to identify their travel needs, budgets, interests and timelines.Prepared and presented packages to best fulfil these needs and desires to convert potential customers into satisfied, loyal clients by maintaining relationships and providing excellent customer service.

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  Acme organics llc

  Aug 2020 - Jul 2021

  International sales representative

  International Sales Representative focused on bringing Triple Crown Organic BBQ Sauce to international markets with a particular focus on Europe. Identified prospects, generated leads and developed new business for the company in Europe and further afield.Built new sales and distribution channels in the UK and Vietnam with more leads at advanced stages in the sales pipeline.- Learned the industry- Developed our sales and marketing strategy,- Generated leads, identified prospects, built the sales funnel- Attended virtual trade shows- Became a skilled presenter on Zoom, Teams etc- Liaised between our production facility and logistics to distribute samples and first class customer service- Wrote advertising copy and developed promotional material- Negotiated prices, quantities, discounts and crucially, closed sales.- Developed new sales channels, distribution partnerships and secured purchase orders in the UK, Vietnam and Germany with more prospects at advanced stages in the sales pipeline.- Engaged in innovative promotional and outreach campaigns to build the Triple Crown Organic BBQ Sauce brand in these new markets Show less

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  Trilogy

  Jul 2021 - Feb 2025

  Inside sales representative

  ESW Capital, also known as Trilogy Enterprises, is a prominent venture capital (VC) firm that has been operating in the software industry since 1988. The group includes over 100+ different technology firms and is constantly growing, acquiring as many as 1 company a week.As a pivotal force in strategic sales, I blend entrepreneurial insight with a deep understanding of the sales landscape to drive significant growth and forge profitable partnerships. My role:• Lead negotiations and orchestrated deals, contributing to over $20M in sales last year. This achievement is underpinned by managing enterprise-level accounts and orchestrating renewal strategies for high Annual Recurring Revenue (ARR) across diverse software solutions and geographies.• Identified and capitalized on revenue growth opportunities such as upselling and/or cross-selling in every client interaction.• Built and maintained strong relationships with reseller partners, ensuring alignment with our core values and business objectives.• Offer Development: Expert in perfecting SaaS offers to enhance market fit and customer satisfaction, utilizing deep market analysis and client feedback to continuously refine product features, pricing strategies, and promotional initiatives• Negotiated partnership agreements that benefit both parties and foster long-term business growth.• Created sales playbooks and scripts to guide the sales team towards best practices and superior performance.• Navigated complex organizational structures at Trilogy, coordinating with multiple business units and departments to align objectives and drive cohesive strategies.• Developed an AI first mindset to incorporate generative AI tools into sales workflows to increase productivity, efficiency and improve the customer experience. Show less