Experience

• 

  Republic (retail) ltd

  Oct 2008 - Apr 2009

  Senior sales

  I was involved in Pre- merchandising- preparing store for grand opening and providing customer service for customers and Assisting in finding the right sizes and colours for customersI was also Cashiering and operating tills and helping with visual merchandising

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  Primark

  Jun 2009 - Oct 2019

  I manage multiple departments and assign personnel to position that best suit their knowledge and skills, Review performance to align with company standards and improve procedures. I train and coach employees in customer services and products and increase engagements, reduce turnover, and provide opportunities for advancement. I handle background investigations, employee grievances, and hire additional staff to enable consistent operational processes. I plan ahead for seasonal changes, and innovate new methods to promote products and increase business. Show less

  • Senior Retail Manager

    Jan 2018 - Oct 2019

  • Department Manager

    Nov 2015 - Jan 2018

  • Management Trainee

    Nov 2014 - Nov 2015

  • Supervisor

    Jun 2011 - Nov 2014

  • Retail operative

    Jun 2009 - Jun 2011
• 

  National express llc

  Oct 2019 - Jun 2022

  Operations manager

  Responsible for team and customer safety at the biggest coach station in the UK, seeing nearly 200,000 departures yearlyOverseeing yearly revenue and exceeding monthly sales target by 4% and yearly target by 48%training, motivating, coaching and initiating new colleagues and managers into the businessNurturing staff potential and performance management through use of personal development plan and increasing engagement yearlyConducting regular reviews, development plans and disciplinary meetings where necessaryCarrying out logistical and operational tasks for coach and driver, staff and customer issues Show less

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  Chiltern railways

  Jun 2022 - now

  • Area Manager

    May 2023 - now

  • Customer Experience Manager (Station manager)

    Jun 2022 - May 2023