Experience

• 

  Prefeitura municipal de são paulo

  Dec 2015 - Aug 2018

  - Communication between City Hall and Municipal Legislative Camara - Developing and organizing events together with Municipal Legislative Camara- Responsible for administration of RH- Accessorizing City Hall Secretary

  • Office Manager

    Sept 2016 - Aug 2018

  • Internship Trainee

    Dec 2015 - Aug 2016
• 

  Cpm international

  Apr 2018 - Sept 2018

  Costumer success manager

  - Handle customer needs, provide appropriate solutions and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Build sustainable relationships and trust with client accounts through interactive communication- Meet personal and customer service team target and take the extra mile to engage customers- Mediate between clients in a professional and fair manner to find the right solution

• 

  Telus international

  Sept 2018 - Sept 2023

  - Manager a team of 15 members, providing leadership, guidance, and fostering a collaborative work environment.- Leveraging strong data analysis skills to gather and interpret data, identifying areas for improvement and implementing strategic initiatives to optimize team performance.- Tableau usage to effectively visualize and analyze key performance indicators (KPIs), ensuring the team consistently achieved great results and exceeded targets.- Demonstration of a client-oriented mindset by understanding customer needs, addressing concerns, and ensuring high levels of satisfaction.- Creation of comprehensive reports and presentations to communicate team progress, performance trends, and actionable insights to senior management, facilitating informed decision-making. Show less

  • Operations Team Lead

    Sept 2021 - Sept 2023

  • Community Manager Analyst

    Sept 2018 - Sept 2021
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  Amazon

  Sept 2023 - now

  - Oversee operations at Amazon Fulfillment Centers across Europe, ensuring optimal performance.- Evaluate demand coverage, manage risks, and enhance process efficiency for timely product shipments. - Strategically deploy personnel to streamline downstream Work In Progress.- Utilize thorough data analysis to address business challenges effectively. - Identify key opportunities to enhance customer shipments in terms of accuracy, speed, and cost.

  • Data Analyst

    May 2024 - now

  • Logistic Analyst

    Sept 2023 - May 2024