Erica Hilliard, MA, MCHES

Experience

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  Chance And Services for Youth

  Jan 2000 - Jan 2001

  AmeriCorps-Students Run Indy Coordinator

  Grant-funded leadership position provided the opportunity to supervise 7 sites and site leads at 5 Indianapolis Public Schools that implemented the primary drug-prevention program focused on running/walking the 500 Festival Mini-Marathon, negotiated contracts, program development, and planned running events to train for the mini-marathon.

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  UnitedHealth Group

  Jan 2003 - Jan 2004

  Medicaid Select Coordiantor (AmeriChoice Division/Broker for Medicad Programs)

  Recruited and managed community-based organizations partners for all 92 counties in Indiana for a new managed-care program for the aged, blind, and disabled populations.

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  Ball State University

  Jan 2005 - Jan 2006

  Health Science Graduate Assistant

  Initiated, coordinated, and supervised a community health service learning project for over 200 students as a result, new relationships were built with local community health groups and students. Developed calcium and physical fitness health assessments for undergraduate students

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  Adecco Technical (Contracted to Roche Diagnostics)

  Jan 2007 - Jan 2009

  ACCU-CHEK Customer Care Associate

  Contracted to Roche and made 75 outbound calls a day to new and existing customers using ACCU-CHEK® blood glucose products. Built and maintained relationships by providing support and health information. Quickly and efficiently resolved 15 customer concerns a day. Exceeded all performance expectations.

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  American Lung Association

  Jan 2010 - Jan 2011

  TB/Refguee Health Educator

  Contracted to ISDH on CDC Cooperative Agreement to provide health education by creating nine types of products i.e. fact sheets, e-newsletters, booth displays, need assessments, and SharePoint site. Coordinated five events i.e. annual statewide meeting and in-service. Also, trained on TB/HIV coinfection at four events to over 65 trainees.

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  Delaware County Health Department

  Jan 2011 - Jan 2012

  Asthma Coordinator

  Implemented and revised the EPA grant-funded asthma program for children less than 18 years of age by conducting home visits using the transtheoretical model for health behavior change to reduce allergens and irritants, improving indoor air quality for schools and daycare facilities, and coordinating an annual Healthy Homes training for 30 people. Also, responsible for monthly, quarterly, and semi-annual reporting to governing bodies for the EPA grant.

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  Health Fitness Corporation

  Jan 2011 - Jan 2011

  Regional Wellness Coordinator (Temporary)

  Temporarily stationed at AEP to cover the region to recruit, present, and support the corporate wellness program. Provided 22 wellness presentations throughout the region, traveling to various locations, and meeting with various levels of personnel. Also, built and maintained strong relationships, which increased management and member engagement of wellness program.

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  Beacon Christian Community Health Center

  Jan 2012 - Jan 2016

  Health Promoter

  Provide group and individual patient education. Utilizing motivational interviewing skills, stages of readiness to change model, and other health behavior change evidence-based approaches. Content knowledge of chronic conditions, exercise, nutrition, weight management, and more! Ability to quickly adapt to an ever changing work environment in a busy community health center setting along with the ability to work independently or apart of a team. Finally, having the unique ability to bring business entities and non-profit groups together to improve patient outcomes. Show less

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  Staten Island Performing Provider System, LLC

  Jan 2016 - Jan 2016

  Patient Outreach Coordinator

  Managed 19 contracted partners that implemented the Patient Activation Project across the area under the Medicaid Redesign program which assisted Medicaid members and uninsured residents to access health care and community resources.

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  Humana

  Jan 2017 - Jan 2020

  Provider Engagement Professional II

  Engaged 22 thousand plus providers in the greater New York area with assistance in being compliant with TRICARE as well as served as the liaison between various internal departments i.e. contracting and claims to ensure processes are being completed for providers that serve our military population. In addition, provided education, technical assistance, and resources throughout the New England market. Also, selected to serve on the leadership team for the Humana Military Bold Goal team to assist in addressing the social determinants of health for beneficiaries. Finally, served as the African-American Network Resource Group Well-Being Co-Lead to implement wellness initiatives across Humana associates. Show less

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  National Hemophilia Foundation

  Jan 2021 - Jan 2022

  Manager of Education

  Develop, implement, and evaluate health promotion programming for the blood disorder communities focused on health equity and gene/innovative therapies. Also, oversee a Superb Specialist that implements the National Youth Leadership Institute for 20+ young adults directly invested in the blood disorder community.

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  NYC Department of Health and Mental Hygiene

  Jan 2022 - now

  Implementating innovative projects to enhance health outcomes and reduce healthcare cost. Also, demonstrated ability to assist to engage stakeholders to action, strengthen exiting relationships, and build trust with a government agency and external stakeholders. Buillding capacity for the Medicaid Redesign Team project on pest control for children with asthma by making clinical-community linkages with providers and payors.Assisted in strengthing parternerships with referral sources which resulted an increase of program participants.

  • Senior Program Specialist

    Sept 2024 - now

  • Health Equity Payor Partnerships Specialist

    Jan 2022 - Sept 2024