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Eiman ElArab Tawfik

Eiman ElArab Tawfik

Student

Followers of Eiman ElArab Tawfik362 followers
location of Eiman ElArab TawfikCairo, Egypt

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  • Timeline

  • About me

    NBFI Senior Relationship Manager at Bank ABC (Arab Banking Corporation)

  • Education

    • El Nasr Girls' College

      1993 - 2008
      High School Diploma Thanaweya Amma

    • New York Institute of Finance

      2021 - 2022
      Corporate Finance Credit Professional Certificate 91%

    • Alexandria University

      2008 - 2013
      Bachelor of Commerce (B.Com.) Accounting and Finance

  • Experience

    • Faculty of Commerce, English department, Alexandria University

      Jan 2008 - Jun 2013
      Student

      Studied Accounting and Finance

    • International Liberty School

      Sept 2010 - Dec 2011
      Teacher

      Math and Science teacher for grades 4&5

    • Speed Ahmed Hassan CO. the distributor of P&G

      Jul 2012 - Aug 2012
      HR assistant

      Trainee

    • Vodafone International Services (VIS)

      Jun 2013 - Jun 2014
      International account advisor

      As a 1st line technical support adviser, serves customers on daily basis with all available options and under all circumstances seeking a satisfied customer and an outstanding customer experience

    • Maharat Super Global British International School

      Sept 2014 - Jul 2015
      Business Studies Instructor

    • Bank ABC

      Jul 2015 - now

      - Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.- Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence. Show less

      • NBFI Senior Relationship Manager

        Oct 2023 - now

      • Manager, FI and NBFI Analyst

        Apr 2022 - Nov 2023

      • Assistant Manager FI analyst

        Apr 2021 - Apr 2022

      • Senior Middle Office Analyst, Financial Institutions

        Mar 2020 - Apr 2021

      • Senior Customer Service Representative

        Jan 2017 - Mar 2020

      • Customer Service Representative

        Jul 2015 - Jan 2017

  • Licenses & Certifications

    • Career Certificate in Marketing