Kevin Macintyre

Experience

• 

  McInnis Landing Restaurant

  Jan 2001 - Jan 2002

  Manager/Server
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  Accor

  Jan 2002 - Mar 2020

  • Successfully implemented Passkey software - onboarded 110 Fairmont/FHRI hotels over the past 10 years with 20% growth in booking volumes year over year with a current total of 500 000 reservations per year.• Presenting and promoting Passkey's GroupMAX to Brand Executives, Hotel General Managers, Directors of Sales and Marketing, Revenue Managers, Hotel Sales, Conference Services and Reservations teams• Ensuring reservation volume targets through the Passkey / GroupMAX channel are met by promoting the efficiencies and advantages of the Passkey / GroupMAX channel to property / global sales offices and meeting planners• The development of monitoring processes and reporting tools to measure and control determined goals • Developed and deployed audit process of SellWeb Content• Supervision and development of team members through regular performance feedback • Identifying and coordinating training efforts to improve team performance, operational procedures and abilities of team members• Liaison with sales counterpart to develop learning programs for the applications used by global, regional and hotel sales personnel - including the communication of brand standards and SOPs Show less • Maintaining a high level of exceptional customer service and sales, servicing FH&R most loyal guests, in a fast-paced environment• Facilitation of accurate hotel reservations and additional services and requests based on guest’s needs, anticipating and exceeding guest expectations on a real time basis through dialogue or email• Supporting and assisting GRC and FH&R colleagues, as well as external colleagues within the travel industry with their questions, concerns or issuesTeam Trainer duties include: • Training of newly hired Concierge Team members and FPC Skilled Agents; • maintaining and updating Platinum Concierge Training Manual and FPC Skilled Agent Manual; • co-heading quarterly meetings for FPC Skilled Agents; • revised and streamlined Ovation Rewards reservation process; • creation and maintenance of Ovation Rewards Training Manual; • training of Ovation Rewards Skilled Agents; creation and maintenance of Fairmont Famous Training manual Show less

  • Team Leader, Central Services

    Jan 2008 - Mar 2020

  • Team Trainer, Fairmont President’s Club Platinum Concierge

    Jan 2004 - Jan 2008

  • Senior Reservation Sales Agent

    Jan 2002 - Jan 2004
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  TD Bank Canada Trust

  Mar 2020 - Dec 2022

  Team Manager
• 

  Raven’s Sun Management

  Dec 2022 - now

  Event Manager & Talent Agent