Angela Condis

Experience

• 

  Verizon Wireless

  Jul 2006 - Aug 2015

  Managed multiple retailers within assigned territory and identified areas of opportunity to improve results on revenue growth, customer growth, and churn reduction. • Trained, educated, and coached retailers on Verizon’s competitive advantages, products, and services. • Maintained and built relationships with employees and store managers. • Provided one-on-one training sessions and coaching sessions to ensure quotas and customer service expectations were being met. • Participated in brand awareness and store events, and meetings to align with retailers as partners. • Maintained current marketing, collateral, and correct promotional pricing in Stores. • Provided recognition and rewards for top sales and customer service. Show less

  • District Manager- Indirect National Retail

    Feb 2012 - Aug 2015

  • Account Manager-Indirect National Retail

    Jul 2006 - Jan 2012
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  Microsoft

  Aug 2015 - Sept 2023

  • Empower SMC and EDU sector with Microsoft 365 licensing solutions and Windows devices.• Collaborate with partners/resellers to upsell licensing, renew agreements, and expand the business focused on the cloud.• Deploy Microsoft Cloud Solutions, including Office 365, SharePoint, Security, and Mobile Device Management, for new and existing SMB & EDU customers.• Consult with customers to develop migration and implementation roadmaps for Office 365 and Microsoft products and services.• Coordinated complex migration and deployment services for hardware, exchange services, active directory services, and Office 365 applications.• Quarterback to a highly effective team, focusing on M365 security POCs, deployments, and other Microsoft offerings. Show less • Drove brand presence and consistently exceeded sales expectations in 45 Microsoft Windows store locations across WI, IL, and IN.• Led a high-performing team of four Specialists and 20+ Experts, achieving sales targets through coaching, training, and brand awareness.• Pioneered innovative strategies for remote training and virtual store visits to adapt to changing business models.• Collaborated with Microsoft product teams to generate ideas and initiatives for business growth.• Spearheaded philanthropy outreach efforts, driving funding, awareness, and engagement in charity initiatives.• Directed planning and execution of Microsoft Windows Store strategies and objectives, leveraging field perspective and local insights. Show less

  • Senior Regional Account Executive (Senior Solutions Specialist, US SMC/EDU)

    Apr 2021 - Sept 2023

  • District Manager, Retail Partner Stores

    Aug 2015 - Apr 2021
• 

  Microsoft

  Feb 2024 - now

  Customer Success Account Manager

  In my role as a Customer Success Account Manager, I hold a pivotal position in guaranteeing the satisfaction and prosperity of Microsoft's enterprise-level clientele. Acting as a reliable consultant and trusted advisor, I facilitate the adoption of innovative Modern Work, Security, and AI solutions within the Microsoft ecosystem, empowering businesses to unlock new capabilities. This role requires fostering enduring partnerships with critical customers, comprehending their unique business objectives, and offering tailored strategic insights to optimize the utilization of Microsoft's suite of solutions and services.Key Responsibilities:• Customer Engagement: Build relationships and be the main contact for customer needs• Strategic Planning: Create and implement plans to drive customer success and growth• Solution Management: Collaborate to ensure solutions meet customer objectives• Customer advocacy: Represent customer interests within Microsoft and provide feedback• Risk Management: Address potential issues early to maintain customer satisfaction• Revenue Growth: Identify opportunities to expand product and service offerings• Use data to monitor and enhance customer adoption and satisfaction Show less