Allison Gale

Experience

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  Stop & Shop

  May 2013 - Aug 2013

  Bake Shop Clerk

  • Worked independently to bake, prepare and package bakery products while maximizing both efficiency and attention to detail in a high-volume, fast-paced environment.• Labeled and displayed merchandise to create a visually appealing, clean and organized sales floor that encouraged customers to purchase items.• Assisted customers and resolved challenges as they arose while simultaneously completing daily responsibilities.• Trained on POS system to process payments on main checkout registers, establishing positive rapport with customers while keeping wait time volumes low. Show less

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  Long Island Aquarium and Exhibition Center

  Aug 2013 - Dec 2013

  Educator Intern

  • Presented formal lectures about animals, ecosystems and conservation issues for large groups.• Supervised aquarium exhibits including stingrays, touch tank, shark tunnel, birds and butterflies, and salt marsh. Instructed guests in the proper way to handle organisms in touch tanks to ensure animal safety.• Educated visitors about exhibits, animals, local habitats and conservation issues.

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  Build-A-Bear Workshop

  Mar 2014 - Jun 2014

  Bear Builder Associate

  • Helped customers complete purchases and locate items to promote loyalty, satisfaction and sales numbers. Provided individualized attention to each customer by welcoming and conversing with guests upon arrival, practicing active listening skills, and performing unique one-on-one celebrations to connect customers with their new products.• Restocked, arranged and organized merchandise with a high attention to detail to create a visually appealing sales floor to drive product sales. Used suggestive selling and feature-benefit selling techniques to regularly exceed sales targets.• Led birthday and Girl Scout parties, independently entertaining and supervising groups of six or more children for several hours.• Processed POS transactions, including checks, cash and credit purchases or refunds. Show less

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  Walt Disney World

  Jun 2014 - now

  • Oversee all aspects of the Wilderness Explorers Guest education program at Disney's Animal Kingdom theme park and Savanna Guide operation at Disney's Animal Kingdom Lodge resort.• Evaluate program offerings and delegate the design and revision of curriculum, training processes and itinerary.• Hire, supervise and monitor performance and growth of coordinators, front-line educators and international Cultural Representatives. Develop and mentor Cast Members through recurring one-on-one meetings, career development sessions, and formal coaching evaluations.• Partner with other education, operations, and animal care teams to provide an exceptional Guest experience.• Manage workload assignments and schedules and complete payroll documentation. Show less • Managed the daily operation of the Wilderness Explorers education program at Disney's Animal Kingdom theme park and Savanna Guide operation at Disney's Animal Kingdom Lodge resort.• Mentored a team of conservation educators and international Cultural Representatives by providing operational supervision, coaching, training and program support.• Developed Cast Members through daily evaluations and feedback to improve interpretive conversations and cultural messaging with Guests, monthly mentor discussions on leadership and career skills and formal mid-year and end-of-year performance evaluations.• Created, updated and facilitated daily presentations to Cast Members on relevant conservation issues, diversity and inclusion, leadership skills and cultural discussions with the goal of educating and inspiring conservation action and cultural awareness.• Designed and implemented curriculum and lesson plans for new or reimagined Guest education activities; updated and improved Cast resources and training materials using Microsoft Office and Adobe Creative Suite.• Partnered with other lines of business to plan special events including international cultural celebrations, school field trips, and Guest experiences. Show less • Led groups of up to 60 individuals through property orientation to familiarize new employees with Disney's Animal Kingdom theme park and its commitment to animal care and conservation while introducing storytelling methods, Disney Values and Guest Service skills.• Facilitated educational STEM programs for lower-elementary through high-school age groups from around the world at Epcot and Magic Kingdom, engaging students to apply classroom content knowledge and problem-solving skills to real-live applications to create a fun learning environment.• Promoted The Walt Disney Company's environmental initiatives through informal conversations with visitors to annual runDisney expos at ESPN Wide World of Sports.• Ensured a seamless sea turtle night walk Guest experience by patrolling Disney's Vero Beach resort for nesting sea turtles, communicating with partners and following proper protocol outlined by the U.S. Fish and Wildlife Service. Show less • Led Guest interpretation by initiating one-on-one conversations using marine life biofacts, games and activities to increase knowledge of marine life and inspire conservation action.• Interpreted target training and cognitive research sessions performed by partnering teams to convey a high level of animal care during scheduled microphone presentations.• Trained new Cast Members at The Seas with Nemo & Friends pavilion at Epcot to improve interpretation skills and effectively communicate with a diverse range of audiences.• Facilitated Disney's Dolphins in Depth premium Guest experience to entertain and educate while assisting with cognitive research of common bottlenose dolphins.• Conducted group backstage tours and two Youth Education Series programs to visiting school groups to provide insight into the potential careers associated with marine animal care. Show less • Partnered remotely with the conservation group FRIENDS of the Environment to develop a new summer camp curriculum. Authored lesson plans, researched background information, ordered supplies, designed materials, and developed a week-long education schedule for elementary-aged students in Abaco, The Bahamas.• Brainstormed, designed and implemented education projects to improve the training and interpretive skills of Education Team members at The Seas with Nemo & Friends pavilion at Epcot.• Assisted with Disney's Conservation Day Camp summer program by supervising campers aged 5-13, facilitating lessons on marine conservation and providing program support. Show less • Demonstrated strong communication skills by staffing the Wilderness Explorer Troop Leader locations throughout Disney's Animal Kingdom theme park, engaging in entertaining and informative interpretive conversations with hundreds of individual Guests and groups daily to inspire conservation action of wildlife and wild places.• Staffed animal exhibits throughout Disney’s Animal Kingdom theme park to increase visibility of animals and educate Guests about animal behavior and conservation issues and solutions.• Presented live invertebrates, reptiles, and amphibians in containers to Guests throughout the park.• Selected to train incoming Education Presenter interns. Show less

  • Education Manager

    Aug 2022 - now

  • Education Coordinator

    Jan 2016 - Aug 2022

  • Program Facilitator

    Jan 2016 - Aug 2022

  • Conservation Education Instructor and Trainer

    Jun 2015 - Feb 2016

  • Conservation Education Instructor Intern

    Jan 2015 - Jun 2015

  • Conservation Education Presenter Intern

    Jun 2014 - Jan 2015