Ankur Choudhary

Experience

• 

  Concentrix

  Jul 2015 - Oct 2022

  Successfully managed Networking Commercial team from past 3 years and delivering all beyond client defined targets.- Team consists of technical leads, Escalation engineers and 20+ engineers.- Gained Trust & Confidence from client (Microsoft) by constantly driving results & doing work in the most professional, ethical & diligent way.- Attained CSAT/NPS ratings of 4.70 in FY'20 & 21.- Managed end-to-end business operations & ensured success across key operating metrics.- Spearheaded weekly status meetings with clients and show overall progress and business health.- Coordinated with customers on a regular basis to enhance customer experience- Evaluated employee performance on monthly basis and coached and trained team members, increasing quality of work and employee motivation.- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.- Endorsed employee satisfaction and motivation by regular connects.- Centralized resource development planning and headcount planning. Show less - Represented Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and managed relationships with those customers. - Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.- Demonstrated highest level of customer service and negotiation skills to handle the situations.- Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.- Observed highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.- Collaborated directly with the Technical Leads from Microsoft. Show less

  • Senior Team Leader

    Jun 2019 - Oct 2022

  • Escalation Engineer

    Jul 2017 - May 2019

  • Senior Technical Support Associate

    Jul 2015 - Jun 2017
• 

  LTIMindtree

  Oct 2022 - now

  • Senior Manager

    Apr 2023 - now

  • Operations Manager

    Oct 2022 - Mar 2023