Glenda Bemis

Experience

• 

  JCPenney

  Jun 2011 - Nov 2012

  Visual Specialist

  -Lead teams to complete Merchandise Execution tasks-Design product displays-Implement company sales floor SET execution plans-Assist associates in maintaining sales floor SET execution core standards-Maintain and promote company standards-Ensure clean, orderly and safe conditions-Assist in the pricing and signing of sales floor

• 

  Trade Area Systems (TAS)

  Nov 2012 - Sept 2021

  Software Implementations• Architect client software environments• Cooperatively work with client to guarantee design meets user needs• Cooperatively work with project managers to build environments in timely manner• Develop and maintain environments for sales demonstrations• Guide team members on execution of implementation tasks• Perform final review of environment to confirm it is of highest qualityTraining• Ensure team members are prepared to perform training sessions• Find gaps in user education • Perform webinars for users regarding new tools and features• Present at conferences to spread knowledge about who we are and what we doDocumentation• Maintain help center's software documentation and knowledge base• Ensure published documentation is up to date• Oversee development of documentation for new software tools and features Show less • Oversee daily operations of the Client Solutions software support team.• Work with project and account managers to design implementation plans and timelines for new and current customers.• Design data workflow within proprietary GIS applications and RDBMS SQL Server environments.• Train new team members on desktop and web-based GIS applications.• Tier III support resource within Client Solutions team.• Install, implement, maintain, and program in Microsoft SQL Server in a relational database environment.• Design SQL Server functions, stored procedures, and triggers to support back-end data manipulation and auditing for desktop and web-based applications.• Receive, design, and implement customer feature requests. • Develop quality assurance plans for desktop and web-based GIS applications. • Perform training/orientation for new clients, create help documentation, and conduct webinars. Show less • Install, implement, maintain, extract data, and program in Microsoft SQL Server in a relational database environment. • Perform ETL tasks using SSIS solutions importing data across servers, flat files, Microsoft Access, and Microsoft Excel, among others.• Create functions, stored procedures, and triggers to support back-end data manipulation and auditing for desktop and web-based applications. • Provide technical support for desktop and web-based GIS applications. • Assist client’s performing site analysis projects in desktop and web-based GIS applications. • Perform training/orientation for new clients, write help documentation, and conduct webinars.• Develop and execute quality assurance plans for desktop and web-based GIS applications. Show less

  • Director of Client Success

    Apr 2017 - Sept 2021

  • Client Solutions Technical Lead

    Apr 2015 - Apr 2017

  • Customer Support Specialist Tier I/ Tier II

    Nov 2012 - Apr 2015
• 

  Kalibrate

  Sept 2021 - now

  • VP Customer Delivery & Support, LI

    Feb 2024 - now

  • Senior Solution Consultant

    Sept 2021 - Feb 2024